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Senior Complaints Resolution Officer

Hays - Adelaide, SA

Government, Defence & Emergency
Source: uWorkin


  • Achieve Resolutions in the Aged Care Sector
  • Supportive Workplace Culture
  • Modern Office in Adelaide CBD

National team resolving concerns. Supportive team culture. Meaningful work daily.

Your new company
This Federal Government Department are responsible for receiving, assessing and resolving concerns regarding national services, and are looking for Complaints Resolution Officers to join their team initially through until June 2021, based in the Adelaide CBD.

Your new role
Reporting to the Complaints Director, you will be responsible for working with complainants and relevant stakeholders to identify concerns and develop options to achieve resolution. You will be responsible for managing risks, preparing and presenting recommendations and creating various briefings, reports and correspondence.

What you'll need to succeed
This role is suitable for candidates from a complaints handling background, who is resilient and can deal with challenging cases. You will have experience in working with legislation and handling complex situations and/or complaints. Moreover, you will have excellent engagement skills and will be comfortable communicating with stakeholders at various levels. This is not a call centre position but rather a complex case/project officer based role which will see no two days being the same.

You must be an Australian Citizen to be considered for this position.

What you'll get in return
In return, you will receive the opportunity to join this Federal Government Department and contribute to meaningful engagement within the community. Connecting with a wide range of stakeholders, you will use your expertise to provide positive outcomes for clients across Australia. A competitive hourly rate + 9.5% superannuation will be offered, as well as the support of guidance of a dedicated Recruitment Consultant throughout your assignment.

What you need to do now
Jasmin D'Souza is recruiting this exciting vacancy so if this sounds like the role you have been looking for and hold all the above requirements, apply now via the link.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

SA Licence number : LHS 297508

Adelaide, SA

Government, Defence & Emergency


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