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Manager, Informatics (Vpsg6)

Department of Health - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application closes: 23 March 2021

Job Title: Manager, Informatics (Role until - 30 June 2021)

Number of positions available: 1

Work location:  50 Lonsdale Street/Work from home

Position Summary:

  • Manage and oversee the Informatics team, and the policies and procedures governing the day to day responsibilities/activities in the team. Includes data ingestion, manual entry and quality processes.
  • Identify and respond to strategic issues impacting data quality and data management related to COVID 19 systems including Salesforce (and related platforms and tools).
  • Address data policy and procedure issues and improve data or process efficiencies.


  • Reporting into the Director: Informatics & Data Quality.
  • Direct, oversee and support the Informatics team.
  • Oversee and monitor capability across the Informatics team in coordination with COVID 19 Business Support team (including rostering, forecasting and training).
  • Ensure relevant policies, Standard Operating Procedures (SOPs and protocols for the Informatics team are maintained and developed.
  • Communicate data management advice to other Intelligence, Case Contact and Outbreak Management (ICCOM functional leads as required.
  • Respond to requests from Director, Executive Director and the broader ICCOM leadership where appropriate.
  • Ensure Informatics staff have necessary system access.
  • Attend daily Stand Up meetings relevant for performing duties and for remaining connected across the broader ICCOM teams.
  • Identify and manage daily requirements of the team as they evolve and delegate day to day management to Senior Data Managers.
  • Oversee the data streams (including Electronic Lab Reporting (ELR), Genesys, Border Permits etc.) and related processes, and identify issues and opportunities for improved efficiencies.
  • Work with the embedded Business Solutions team to create and update Salesforce data transformations related to various automated data streams.
  • Identify and respond to strategic issues impacting the management and storage of data in Salesforce and other sources like Data Model and Common Data Layer (CDL).
  • Develop and monitor workflows and reporting to support case and contact management work.
  • Help maintain the SOP for cross team workflows. Ensure the wider ICCOM team has visibility.
  • Support the maintenance of Salesforce functionality insofar as it relates to Informatics and communicate ongoing system upgrades.
  • Develop a COVID 19 business continuity plan for Informatics.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Government, Defence & Emergency


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