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Customer Service Consultant

My Recruitment Plus - Ryde, NSW

Voluntary, Charity & Social Work
Source: uWorkin


We are looking for a Customer Service Consultant to work in our Customer Service and Sales division, to be the first point of contact for Southern Cross Care (SCC) clients as they consider accessing our services.

The role is full-time and based in our office in Epping, and will see the successful candidate working on delivery of quality and professional services in supporting and assisting our client’s journey through SCC including information relevant to fees and charges.

About us:

Southern Cross Care (NSW & ACT) is a not-for-profit organisation with a mission is to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.

We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!

About the role: Your duties will include, but not limited to

  • Customer Service Delivery: Delivery of quality customer services demonstrating comprehensive knowledge and delivery of information in a sensitive and appropriate manner, and accurate assessment of client eligibility and financial criteria
  • Record Management: Accurate and timely record maintenance, including data entry in relation to the electronic Client Management Systems
  • Intakes: Assisting the intake process by qualifying enquiries and completing all relevant paperwork
  • Policies, Procedures and Processes: Effective compliance with relevant aged care legislation and management of contractual documents in accordance with SCC policies and procedures
  • Team work and culture: Contribute positively to team work to achieve operational outcomes, and promote a positive workplace culture
  • Stakeholder relationships: Liaise and collaborate with all relevant stakeholders, both internal and external to ensure effective and efficient workflow
  • Work Health and Safety (WHS): Comply with and contribute to Work Health and Safety policies and procedures

About you:

  • Verifiable experience in customer service role preferable from a home care/aged care environment
  • Demonstrated understanding of client’s needs who are considering and transitioning into aged care services
  • Full working rights in Australia
  • Degree or diploma in sales/business/marketing would be a bonus
  • Excellent verbal and written communication skills including handling sensitive questions with customers
  • Proficiency with computers, phones and typing
  • Problem solving, and ability to multi-task and prioritise
  • Strong networking and stakeholder relationship skills
  • Experience in record and client management systems
  • A keen understanding of the current issues and changes within the aged care Industry, especially in the areas of funding, home care would be beneficial

How to Apply

This is a great opportunity, so please don't delay your application, apply today. If you'd like more information or to have a confidential chat about this opportunity, feel free to contact us via the details below:

Name: Aparna Sarepaka

Email: [email protected]

Phone: 02 8321 2530