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Client Service Manager | Melbourne

Arcare Aged Care - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
6-12-month contract with the view to ongoing
Working between Arcare Residences in Melbourne
Highly regarded 5 Star Aged Care provider

Arcare is a proudly family-owned aged care business that now has 43 residences throughout Victoria, Queensland and New South Wales. Arcare has a relationship focused approach that ensures that the relationships between clients, employees, volunteers and family members are valued. This approach has been praised and celebrated by leading aged care experts as being at the forefront of elder-care globally.

About the Role
Arcare is looking for a Client Service Manager to liaise with potential clients and families, attending to enquiries, conducting tours, explaining the costs associated with entry to aged care and generally ensuring clients enjoy a welcoming experience and a comfortable transition in to the residence. In addition, the Client Service Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Victoria State Manager Client Services. This position is a 6-12-month contract with the view to ongoing, working between Arcare Residences in Melbourne

Skills and Experience

Proven experience in a Sales (and/or) Customer Service position
Ability to relate to the ageing clients and families at a stressful time
Demonstrate a genuine caring attitude towards clients and families
Must be solution focused
Ability to build effective relationships with relevant key referral agencies such as hospitals and placement agencies
Current Police Clearance and Statutory Declaration
Current Drivers Licence
Arcare is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities


Supportive, friendly and caring organisation
Family-owned business
Training Plan & Educational Opportunities
Senses Framework to ensure staff are supported in personally meaningful goals
If you believe you have the skills, values and expertise to deliver the role of a Client Service Manager please go to APPLY NOW.

All applicants are required to undergo a National Police Check and provide evidence of right to work in Australia

  • Please note; As a registered NDIS provider Arcare require all workers to undergo an NDIS worker screening Check. NDIS clearance is valid across Australia for 5 years from the date of notice.
Please see link for additional
information https://www.service.vic.gov.au/services/national-disability-insurance-scheme *

Melbourne, VIC

Health, Medical & Pharmaceutical


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