Job Description:

About Bupa Aged Care Australia

Bupa Aged Care Australia is the largest private residential aged care provider in Australia with over 9,000 employees providing care and services to 6,500 residents across 60+ homes. At Bupa we focus on a person first approach that ensures our residents and their families are at the centre of everything we do and that we deliver our purpose of ensuring longer, healthier, happier lives.

About The Role

As a Resident Placement Consultant you will be responsible for developing relationships with the local Bupa Care Homes and working closely with them to optimise the leads to admission process. This will include the management of the enquiry, tour and sales. You will also be responsible for driving occupancy through actively seeking and fostering relationships with third party referrers to maximise admissions within care homes.

Duties

• Facilitate the sales process through delivery of exceptional customer experience

• Successfully convert tours to admissions through follow up and being available to customers to resolve their concerns and overcome their objections

• Ensure smooth admission of respite and permanent residents by working closely with the General Manager and Business Administrator

• Work with care home to ensure “first impressions” of home are at a high standard

• To actively seek and foster potential client base in order to maximise admissions to Bupa facilities

• Develop and maintain links with referrers and gatekeepers and promote Bupa within the greater community, including leveraging Bupa’s other businesses

• Ensure regular meetings with the Public Hospital health professionals, community GPs, social workers etc; any referrer is in scope

• Attend community meetings in liaison with facility managers to act as a representative for Bupa’s facilities and as a resource of knowledge for the group

• Play a significant role in the Occupancy Management Plan for each home and driving B2B engagement and local community engagement

• Maintain current knowledge of and report any developments within the industry that may impact on Bupa’s occupancy

• Identify and pursue opportunities for growth or improvement of services that would maximise occupancy, reporting to facility and operations managers

• CRM Data Management

Skills and Experience

• Empathy. Ability to listen and understand when talking to residents and relatives

• A willingness to ‘sell’ the home and it’s benefits to the referrer network and the relatives

• Excellent networks within the aged care and disability industry and within the greater health care environment

• Possess excellent interpersonal skills and the ability to establish and build upon working relationships effectively

• Have the ability to communicate with others at all levels in order to successfully achieve outcomes

• A passion for Aged Care and helping people get the care they deserve

• Excellent written and verbal communication skills

• Strong organisational, problem solving and prioritisation skills

• Ability to recognise opportunities and problems arising in the health and disability sector

• Experience in customer facing roles would be advantageous

• A current drivers licence and the ability to travel at short notice

Culture

This is a supportive and collaborative team, where you will work autonomously in your role. Employees are provided continuous support and resources, to assist with their day to day tasks. We believe in providing flexible working arrangements, that allow you to complete tasks in the most time effective manner.

Benefits

• Work flexibility

• Generous leave provisions including 12 weeks paid parental leave

• Generous discounts on health, travel, home, car, landlords and pet insurance

• Health and wellness initiatives and discounts through Bupa SMILE program

• Workplace giving and Bupa fund matching

• Continual learning opportunities and more thorough online and face to face training

How to Apply

Please click Apply to be taken to our online application process. Please note that as part of your application you will also be asked to complete a number of pre-employment checks including Criminal History.

IMPORTANT: As of 1 st May 2020, all aged care workers and visitors must be vaccinated against seasonal influenza in order to enter an aged care facility – as such all successful applicants will be required to provide proof of vaccination prior to commencement.

‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Find purpose in your career at Bupa’.

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Job Posting End Date