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Cso / Scheduler

Be Associated Limited - Bundaberg Central, QLD

Voluntary, Charity & Social Work
Source: uWorkin


About Us

Be has cultivated a culture where people feel included, supported and respected. And we know how to have fun! When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work.

Be is a leading aged care and health and wellbeing specialist that is doing more than what’s expected to really make a difference in the community. Be is dedicated to supporting people to live fulfilling and meaningful lives with a range of services to meet every individual’s needs. We are the carers, the helpers and life-changers of this world, supporting people to live independently at home longer... and that’s a great place to be.

We provide Home Care Packages, as well as CHSP home support, transport, social support and community services to more than 30,000 people across Queensland. We currently have eight regional offices with a geographical spread from Toowoomba to Cairns.

We’ve created a community – a family - where we choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.

The Opportunity

This full-time role requires someone with exceptional administrative skills. Identifying the needs of our clients and translating them into action is an essential component.

The Care Support Officer (CSO) / Scheduler will assist the Care Coordinator by providing comprehensive support in the area of Care Services, to ensure the clients’ needs are being met. This is a predominantly administrative position based out of our Bundaberg office.

About the Role

Reporting to the Care Coordinator, the CSO / Scheduler's responsibilities include (but are not limited to):

  • Managing customer enquiries
  • Escalating complaints to the Care Coordinator (we don’t get many of these)
  • Providing customers with exceptional product and service information pertaining to Care Services
  • Providing exemplary service to clients
  • Processing and updating client bookings
  • Preparing and assisting with the creation of care plans and client assessments / re-assessments
  • Ensuring data is entered accurately into appropriate software systems
  • Providing clients with invoices as required
  • Accessing My Aged Care Portal and retrieving client referrals and data as required
  • Scheduling care staff to attend services to clients and disseminate rosters
  • Ceasing services in systems including; cancelling shifts, reallocating shifts, deleting services, document client information, closing files
  • Assisting clients with the referral and registration process as required
  • Maintaining confidentiality
  • Administration and other duties as required.

About the Successful Candidate

The successful candidate will have:

  • Minimum Certificate III in Individual Support or equivalent;
  • Scheduling experience;
  • Experience dealing with frail aged members of the community;
  • Excellent administration skills and an eye for detail;
  • Excellent interpersonal skills;
  • Knowledge of CHSP funding and Home Care Package processes and requirements (desirable).


  • Salary Packaging opportunities (more bang for your buck)
  • An RDO off each month (which is gold, am I right?)
  • Enticing culture and job satisfaction (we all know how important this is)
  • Flexibility, opportunities and support (now that’s appreciated)
  • Both you and our organisation will be making a difference (Isn’t this what it is all about?)

How to Apply

If you think you have what it takes, submit your CV and Cover Letter specifically addressing the key selection criteria above.

Be Creative! Be fun! Be real! Tell us who you REALLY are! Whilst qualifications are important, we care more about who you are as opposed to what you are on paper.

Be supports an equal employment opportunity culture where diversity is valued and celebrated. We welcome applications from individuals from a wide range of culturally and linguistic diverse backgrounds, the Lesbian, Gay, Bi-sexual, Transgender and Intersex (LGBTI) community, as well as people with disabilities. We encourage diversity and inclusion in the workplace, accept cultural differences and promote understanding of different cultures to foster mutual respect.

Job Types: Full-time, Permanent

Salary: $48,218.00 – $52,515.00 per year


  • 8 hour shift
  • Monday to Friday

Supplementary Pay:

  • Overtime pay


  • Certificate I - IV (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

COVID-19 Precaution(s):

  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitising, disinfecting or cleaning procedures in place

Bundaberg Central, QLD

Voluntary, Charity & Social Work


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