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Intake And Assessment Advisor

Wesley Mission Queensland - Brisbane City, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Intake and Assessment Advisor (Mild-Moderate Primary Mental Health Services)

Wesley Mission Queensland (WMQ) is an innovative and responsive not-for-profit community service provider, with more than 70 locations throughout South East Queensland. We support more than 100,000 Queenslanders every year with aged care, disability and mental health services, youth and family programs, palliative care and emergency relief. With over 100 years' experience in caring for our community, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

The Intake and Assessment Advisor works within a small team administering the Psychological Therapies Program for Brisbane South region. This role is responsible for overseeing and conducting phone based intake/triage, assessment and referral services for eligible and non-eligible clients of the program, including suicide prevention referrals.

The role is responsible for progressing referrals to appropriate services including nominated pool of service providers to increase service access by targeted vulnerable and socioeconomically disadvantaged populations and actively seeking feedback on the quality of service provision.

The role is Fixed Term, Full Time until 31/12/2021 with possible extension to 30/06/2022.

Key Responsibilities Include:
1. Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
2. Provide all individuals who contact the Psychological Therapies team (primarily by phone and email) with a positive experience and are serviced appropriately.
3. Undertake preliminary assessments of customers to determine their eligibility for the program and risk assessment including suicide risk screen.
4. Where customers are ineligible or at risk, provide warm referrals to other more suitable supports in the stepped care continuum.
5. Create and maintain accurate records of intake, assessment, referrals, feedback and any follow-up actions required.
6. Listen to and understand the needs of customers and use problem solving skills to work with them to identify any barriers to accessing therapy.
7. Manage a database of service providers, understanding their target client groups and provide warm referrals accordingly in line with KPI timelines.
8. Prepare and distribute resource and information packs (electronic and hard copy) to customers and service providers.
9. Facilitate and build effective and positive relationships with all internal and external stakeholders.
10. Work effectively as part of the Psychological Therapies team including the Program Manager and Administration Officer.
11. Undertake general administration and reporting tasks as required.
12. Ensure all communication and interaction with customers is respectful, empathetic and reflects the WMQ values.
13. Maintain a high level of discretion and confidentiality through all interactions.
14. Record and action any complaints, compliments and feedback received by the program, escalating to the Program Manager where required.

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by COB, Thursday 1st March 2021.
For more information, please contact Vicki Hunt, Program Manager at vhunt@wmq.org.au or 0439 511 678

Why work with Wesley Mission Queensland

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program

Wesley Mission Queensland's Vision is: 'a compassionate, just and inclusive society for all'. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity and are a preferred employer for older workers. Wesley Mission Queensland has been recognised as a GOLD Mental Health First Aid Skilled Workplace by Mental Health First Aid Australia for our strong commitment to embedding the Mental Health First Aid program into our organisation. Successful applicants are expected to abide by the WMQ Code of Conduct. Relevant criminal record checks will be undertaken on recommended applicant. To view our Privacy Policy, please click here. Salary Packaging is available to Staff to potentially enhance remuneration.

Essential Requirements
Essential: Must have a current Drivers licence and willingness to drive in the course of work.

Brisbane City, QLD

Voluntary, Charity & Social Work


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