Client Relationships Team Leader

• Vital role with a growing NDIS intermediary services provider.
• Passion for exceptional client service standards.
• Ability to make a great first impression.
• Full-time position, office based (Mooroolbark).

This is a newly created opportunity for an experienced Client Service expert to join our growing team and help us provide the relief that people experience when they get the help they need.

Welcome to Care Support Network

Care Support Network (myCSN) is a rapidly growing company providing essential intermediary services within the NDIS system, Pre-Planning, Plan Management and Support Coordination.

We are driven by our values of Positivity, Becoming Better, Dependability, and being Personable. We are proud of creating a family oriented and friendly atmosphere where our teams can focus on our shared common goal of changing lives for our clients for the better. We are focused on becoming a first-class and trustworthy service provider, known for our expertise and experience while placing our clients’ needs at the centre of what we do.

About the role

As the Client Relationship Team Leader, you will oversee the effective and efficient management of the Client Relationships Team, with a focus on service excellence along the client journey.

Knowledge of the NDIS and the NDIA system together with experience in the implementation of NDIS or other health services would be beneficial.

Key responsibilities will include:

• Reach out to NDIS participants and service providers to develop knowledge and understanding of the NDIS access process and how Care Support Network can assist.
• Provide guidance, support and advice to NDIS Participants and others regarding our services and the broader scheme.
• Work closely with other Team Leaders and the broader management team to efficiently allocate referrals to ensure that NDIS participants are provided appropriate services promptly.
• Be an active participant in building relationships with clients that encourage client retention and service renewals.
• Encourage, facilitate, and support best practice and standardisation within the team, providing its members with opportunities for continuous professional development.

To be successful in the role you will have:

• Previous experience in a similar client management role in community, aged care, disability, or health services
• Demonstrated ability to deliver high quality, individually tailored customer service.
• Highly developed interpersonal skills: including an exceptional capacity to manage relationships with tact and diplomacy
• Outstanding organisational skills: including the ability to work accurately, with a high attention to detail
• A client-centric approach to all that you do

myCSN promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.

If you are positive, dependable, and personable and want to work in a rewarding, growing and challenging environment then please respond to this ad with a cover letter and your resume.

To apply for this position, you must have

• Permanent Residency

• NDIS Worker Screening Check, inclusive of current Police Check (National Police Certificate)

Job Types: Full-time, Permanent

Salary: $65,000.00 - $75,000.00 per year

Schedule:

• Monday to Friday

Work Eligibility:

• Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Work Remotely:

• No

COVID-19 Precaution(s):

• Temperature screenings
• Social distancing guidelines in place