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Hospitality Services Partner

Lutheran Services - Milton, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
We have an exciting new opportunity for an experienced Hotel Services professional to share their knowledge by supporting, mentoring and providing advice to our Hotel Services teams and Service Managers across our Aged Care sites.

Based in Milton at our Support Centre and reporting to the General Manager Aged Care, this position is critical to ensuring that all sites maintain a high level customer experience through the delivery of quality food, cleaning, laundry and hospitality services.

About us:
Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.

Our dedicated workforce of nearly 1500 makes a difference to the lives of many people every day. They bring our vision to life - helping those we serve to pursue the lives they hope for, and enabling the communities we are part of to thrive.

As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.

About the role:
You will be experienced in a senior role within a Hotel Services environment. You will have exceptional Customer Service skills and the ability to forge relationships with staff at all levels on site.

The successful candidate must be able to :
Provide support and advice to Service Leaders and Hotel services employees to ensure best practice standards are maintained
Coach and mentor staff
Develop in conjunction with peers effective food safety documentation in accordance with legislation
Provide support and training in the development and implementation of food, cleaning and laundry systems
Provide specialist advice and support in the review and development of Lutheran Services hospitality structures, frameworks, polices and procedures and guidelines
Provide advice on menu planning and dietician reviews to enhance the overall dining experience of our residents
Implement strategic goals to improve service delivery

You will have:
Tertiary qualifications in Hospitality
Reasonable experience in a similar role
Sound knowledge of catering, cleaning and laundry services (preferably within an Aged Care environment)
Excellent Communication skills
Experience in Continuous Quality improvement practices
Experience with Food safety audits

What we can offer you:
A professional work environment in an organisation that genuinely cares, values dedication and performance.

You will receive:
Opportunity to salary package up to $15,900 PA to increase your take home pay
Learning and development opportunities
Good work life balance
Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
Membership to our dedicated Employee Assistance Program.

For a copy of the position description please click here.

To apply for this role please complete the below questions and attach your supporting documentation.