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Care Coordinator- Direct Access Unit

Melbourne Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Care Coordinator- Direct Access Unit

  • Part time – 48 hours fortnight

  • Registered Nurse G4A or AH Grade 2

  • Clinical management of referrals for Sub Acute Ambulatory Care Services and Post Acute Care Services

The Royal Melbourne Hospital

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence – benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital.

Your new team

The Direct Access Unit is the single point of entry for all referrals to the SACS and PAC services within Royal Melbourne Hospital

  • DAU is a multidisciplinary team encompassing AH, Nursing and administration assistants

  • Triages referrals for SACS including specialist clinics and outpatient rehabilitation

  • Manages referrals for Post Acute Care to ensure that patients recently discharged from hospital receive the care and therapythey require when they first go home

  • Liaises with patients, carers and referrers to ensure that the patient receives the right care in the right place in a timely manner

  • DAU is a supportive team with a positive work culture

Your success in this role, will be in your ability to

  • Demonstrate good understanding of community programs both within RMH and external

  • Be able to use sound clinical knowledge to determine best care for patients

  • Utilise e3xcellent verbal and written communication skills to communicate with patients, carers, other health professionals and services providers

  • Use your previous knowledge and experience to problem solve and be solution focused

  • Demonstrate competency in Microsoft Office

Your Contribution

  • You will be able to work collaboratively within the multidisciplinary team

  • Provide support and share knowledge and skills with other team members

  • Be efficient and effective to ensure timely response to referrals

  • Demonstrate compassion and empathy when communicating with our patients and carers

Our Commitment to you

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.

We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.

This is a role where your passion and expertise can come together to create a truly defining career opportunity. It is a unique opportunity to help us transform the future of the RMH and ultimately ensure we continue to deliver world class healthcare.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.


For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

Melbourne, VIC

Health, Medical & Pharmaceutical


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