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Care Solutions Consultant

Palm Lake Works Pty Ltd - Brisbane City, QLD

Voluntary, Charity & Social Work
Source: uWorkin


A unique opportunity to provide solutions
This is not a carer or nursing role. The Care Solutions Team at Palm Lake Care helps find the right aged care solution for families and health professionals. We give clarity with fees and charges information tailored to individual circumstances and we help secure a suitable vacancy. We specialise on the financial and legal aspects and collaborate with our care teams on the clinical.
Make a difference one family at a time
Helping people enter aged care accommodation is more than just ticking boxes or traditional aged care placement. Each situation is unique. You will help families find the right care and financial solution that best suit their circumstances. This involves helping to tailor fees and financial arrangements.
Delaying care is denying care so we are fast and efficient to provide a solution that works for everyone. We are hungry to ensure we constantly communicate to solve any problem.
Taking the time where it matters.
Palm Lake Care has four aged caring communities, with four more opening over the next 30 months. This position will place you at the forefront of transformation in the aged care sector, as Palm Lake Care create two new and innovative communities.
Based in our Central Support Office at Bethania, your role will involve visiting referrers and periods at our communities, particularly when opening new ones at Caloundra and Cooroy-Noosa in 2022. With short periods away you can be part of the team bringing new communities to life.
Be part of a rare team
We love helping people. Our team has passion and drive because we know we can make a difference. We set goals and we go for them and are constantly looking to improve.
Our work is built on a foundation of genuine understanding and empathy because we have our own experience of loved ones needing care. We believe this is more important than prior aged care admission experience.
You will work collaboratively as a creative problem solver in a structured team that values your input, and learn from experienced professionals around you.
At Palm Lake Care, you will find an organisation with a passion to do things differently for the elders of our community, who have helped build the country and lifestyle we enjoy. These are not just residents, or customers – they are someone’s mother, sister, grandad or spouse.
As one of the leading companies in aged care, we pride ourselves on our innovation, ethics and sustainability. Everything we do reflects our commitment and our humanity, as individuals and as a team.
If you gain job satisfaction from rewarding work, then this a great opportunity to make a difference in people’s lives at an emotional and challenging time.
What we are looking for
This is not a carer or nursing role. You have a genuine service ethic and flair with legal and financial matters, grasping economic concepts quickly
The hunger and drive to succeed
Ability to work efficiently in high pressure, fast moving environment
Ability to multitask
Someone willing to travel and spend time in our communities spread between Logan, to Sunshine Coast and Toowoomba – not daily but maybe for weeks at a time on opening
High commitment to customer service
Strong organisational and time management skills
Ability to think outside the square. The aged care sector is undergoing change and we are looking for someone with new ideas
A focus on short term results and long term high value strategies/goals
Ability to work autonomously and as part of a high functioning team
A strong work ethic
A strong desire to learn other aspects within our scope such as improving processes, conducting tours, sales calls, public speaking, setting up display suites and expanding marketing skills
Immaculately presented and well groomed
Exceptional written and verbal communication and people skills
Excellent phone manner, easily heard and understood
A few obvious things
Ability to work weekends when needed and away from home for short periods
Aged care experience is a bonus but not essential – personal experience is highly regarded
Empathy with elderly Australians and their families
All applicants must be willing to provide a valid national police check and undergo a pre-employment medical assessment
Please note, we do not offer sponsorship

What we can offer:
Attractive salary commensurate with skills and the tools needed
Excellent working conditions with a focus on care for our team
Mentorship with leading sector professionals
On the job training specifically designed to support you in your role
Opportunity to learn more skills and be part of something special
Being a part of a family owned organisation, dedicated to supporting our aging population

Send your CV with cover letter highlighting how you meet the criteria to PLCRecruitment@palmlake.com.au
To learn more about working at Palm Lake Care click here https://palmlakecare.com.au/careers

Brisbane City, QLD

Voluntary, Charity & Social Work


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