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Client Services Officer

Calvary Health Care - East Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin


About the role

As a Client Services Officer (CSO), plays a key role in liaising with our staff, clients and their families to ensure that our services and interactions are exceptional. You will be part of a dynamic team that organises client care and service requirements preparing rosters and schedules to ensure efficient use of our staff and utilisation of various portals to provide timely communication between all stakeholders. As a CSO you will make use of your excellent time management skills to effectively respond to and resolve a high volume of in-bound calls.

This is a permanent full time opportunity based in Mount Waverley.

What you bring

  • Rostering and scheduling experience in healthcare (community service) industry highly desirable
  • Experience in a client focused position with a commitment to the delivery of quality service
  • Proactive attitude and ability to multitask between phones, emails and scheduling
  • Experience in using computer and software packages
  • Passionate about making a difference in the lives of our clients
  • A desire to join a team committed to the care of others in a mission based organisation


This is an excellent opportunity to be a part of a leading mission based health care organisation. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality. Further details are available here: https://www.calvarycare.org.au/careers/benefits/

About Calvary

Calvary is a national Catholic provider of health, community and aged care services operating in six states and territories. Our services include public and private hospital care, acute and sub-acute care, home care services and retirement and aged care services, in both rural and metropolitan areas. Calvary employs over 11,000 people and has over 1,500 volunteers.

Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on caring for those who are sick, dying and in need. We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Spirit of Calvary and the example of Venerable Mary Potter.

How to join the team

To join our diverse, compassionate and dedicated team for a rewarding Calvary career, please submit an online application.

Please note: attached to the job advertisement on the Calvary Careers portal are important documents relating to the role. Please ensure you view these documents before beginning your application. It is suggested that you download a copy of these for your reference.

Candidates must hold Australian or NZ Citizenship or the capacity to permanently work in Australia. Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.

Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.

East Melbourne, VIC

Voluntary, Charity & Social Work


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