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Customer Service Officer

Benetas - Camberwell, VIC

Administration & Secretarial
Source: uWorkin


We currently have an exciting employment opportunity for a passionate and experienced Customer Service Officer to join our high performing team at Broughton Hall Residential Aged Care Facility in a permanent part time capacity.

Located in Camberwell, Broughton Hall provides an environment where our 65 residents can feel at home and be supported with person centered care. You can find out more about Broughton Hall here: https://www.benetas.com.au/residential-aged-care. The successful applicant will provide a friendly and welcoming “front of house” approach to residents, families, visitors and staff.

We are currently looking for a committed individual who has availability to work 45 hours per fortnight. The shift times are as follows:

Weeks 1 & 2: Monday, Tuesday, Thursday: 9.30am - 3.30pm and Wednesday: 09.00 – 3.30

The primary responsibilities of the position include:

  • Organisation of work to ensure compliance with policies and procedures
  • Providing front of house customer service to the residents, families, visitors and staff
  • Conduct orientation tours of the site when delegated by the manager
  • Performing reception / switchboard and administrative duties to meet customer needs
  • Maintain office inventory and records
  • Submitting resident admission, discharge and variation information
  • Producing written reports from financial and administrative management systems when required
  • Working as part of a team, but also autonomously when required and in line with the policies of Benetas
  • Assisting with invoicing and financial transactions
  • Coordinating the staff roster, including its preparation and the filling of vacant shifts
  • Submitting pay time sheets and assist staff with wage queries
  • Creating genuine connections and empathizing with residents, families and staff
  • Managing respite calendar and bookings.

To be successful in this position, you will demonstrate:

  • Certificate IV in Business Administration (or a similar qualification) is desirable
  • Previous experience in administrative support or customer service
  • Prior experience working in Aged Care is desirable
  • Experience in rosters and accounts and aged care systems (highly regarded)
  • Proficiency utilising Microsoft Office and various computer systems
  • A high attention to detail, accuracy and effective time management skills
  • A friendly, positive attitude and ability to demonstrate client-focused behaviours
  • Excellent verbal and written communication skills
  • Empathy and an emphasis on treating others with dignity and respect
  • Willing to undergo a police check
  • Must be able to work full time to cover annual leave


  • A safe and supportive work environment where people are valued and encouraged to share their ideas
  • A strong learning culture where you are in the driver’s seat of your ongoing professional development
  • Rewarding work that supports our clients to have a positive experience of ageing
  • Competitive Salary (with salary packaging and meal & entertainment benefits)
  • Working in a trusted and values based organisation focused on quality and growth

About the Company:

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 15 years in a row.

Please note, Benetas rosters according to operational requirements, which may include shifts up to 10 hours in length.

How to apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

The successful candidate will be required to undergo pre-employment checks which include a National Police Check which is less than three (3) months old.

All Applicants must have valid working rights and all employees are required to be immunised annually with the Influenza Vaccination.

Camberwell, VIC

Administration & Secretarial


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