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Patient Services Assistant

Austin Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
Job Description

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: Austin Health

Salary: Salary not specified

Occupation: Administration/Secretarial, Community Services, Health and Allied Health, Human Resources, Legal, Occupational Health and Safety, Other, Medical, Nursing, Aged Care

Reference: 37005

Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation.

An exciting opportunity currently exists for an enthusiastic and highly experienced Patient Services Assistant - Grade 2, to join our Radiation Oncology Department.

Radiation Oncology

Austin Health is one of four health service ‘hubs’ in Victoria which operate radiotherapy services. Austin Health operates two radiation oncology centres in Victoria under the State Governments hub and spoke model. The metro hub is based at the Olivia Newton-John Cancer Wellness & Research Centre (ONJ Centre) in Heidelberg and the Ballarat Austin Radiation Oncology Centre (BAROC) is housed in the Ballarat Regional Integrated Cancer Centre (BRICC). Both centres provide multi-disciplinary care including both nursing and allied health services, innovative and progressive approaches to treatment underpinned by the guiding principle of patient centred care and wellness for all patients.

The multi-disciplinary teams at both sites are committed to excellence in practice and care. Staff undertake a range of professional development activities, are involved in research trials and liaise and consult with a wide range of specialists and health care professionals to ensure the care offered is at the leading edge of technology. The equipment at both sites is state-of-the-art, and the treatment options available ensure every disease site is treated according to best practice.

The ONJ Radiation Oncology Department runs weekdays and some public holidays. The department is located on Level 2 in the ONJ Centre. There are 3 Linac Machines, 1 MR Linac machine, 1 MR Simulation Machine and 1 CT Simulation Machine within the department. There is also a Brachytherapy service that runs twice a week and Superficial Treatment as well. The department provides patient centred care and treatment to inpatients and outpatients that are referred to the service.

The role of the PSA involves the performance of a wide range of tasks, which include those set out below. Due to the different service needs of wards and departments the range and types of tasks may vary from area to area.

Food Services

Serving of patient meals and beverages in accordance with dietary restrictions

Changing of water jugs

Collection of meal trays

Maintenance of pantry areas

Cleaning of nourishment bars


Routine and periodical cleaning tasks include but are not limited to:

Waste collection

Cleaning rooms such as bathrooms, showers, utility rooms and offices

Vacuuming carpets

Dusting, both damp and dry

Interior window cleaning

Cleaning patient lockers, over bed and bedside tables and the like

Mopping and buffing floors

Disinfecting beds and discharge cleaning

Cleaning/changing bed screens and rails

Cleaning the pan rooms including pan trolley, buckets, pans, bowls, suction bottles and tubing.

Wash rinsing of CSSD trays.

Cleaning of commodes, wheelchairs and seats (other than actual rinsing after use, which remains the responsibility of nursing staff)

Cleaning of IV poles.

Cleaning of patient transport and conduct equipment safety checks

Removal of soiled linen and infectious waste

Patient Movement

Under the supervision of nursing staff, assist with patient movement and handling in accordance with the “movesmart” system

Transportation of patients according to the relevant protocol

Transport of deceased patients


Perform duties as assigned under emergency response procedures

Attend to patient flowers

Restocking of imprest supplies and stock distribution

Delivery or reception of urgent messages

Directing ward visitors to the nurse in charge

Answering of telephones and relaying telephone messages when an area is unattended

Such other duties as are directed by the nurse in charge of the shift and which are relevant to the role of a PSA.

General Procedural Information

In line with the patient care objective, PSA staff are encouraged to adopt a team approach and assist each other in the performance of daily tasks.

To ensure the highest standard of service, PSA staff will actively participate in training programs.

Safety is the responsibility of all staff and safety hazards are to be reported to the appropriate staff. PSA staff should also ensure that their work practises do not place people at risk.

No private information, whether it be medical condition or otherwise, is to be divulged to the patient or any other person. Medical records and other documents remain confidential.

PSA’s should observe manual handling and infection control regulations in regard to all tasks.

All Employees:
Comply with Austin Health policies & procedures, as amended from time to time, which can be located on the intranet (The Hub): http://eppic/

Report incidents or near misses that have or could have impact on safety - participate in identification and prevention of risks

Comply with the Code of Conduct

To be successful in this role you must demonstrate/Key responsibilities will include:

A commitment to Austin Health values: Integrity, Accountability, Respect and Excellence.

PSA Certificate - Certificate III in Health (Patient Services)

Willing to work in a hospital environment with sick people

Flexible attitude

Willingness to carry out all PSA duties and tasks and work in a team

Ability to use initiative and to prioritise tasks and problem solve

Physically capable of undertaking the full range of PSA duties

Basic verbal and written English skills

Work with us! Your reward is to work in a collaborative environment which will provide you with opportunities for ongoing training and development. Your benefits will include salary packaging, and employee assistance program.

All appointments are made subject to a satisfactory National Police Check conducted by Austin Health and if required, a Working With Children Check.

Austin Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

Melbourne, VIC

Health, Medical & Pharmaceutical


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