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Service Delivery Manager - Newcastle


Any Industry
Source: uWorkin


A career in care and support

The demand for quality in-home and community care is rapidly growing, and our teams are growing to meet it! We’re now seeking motivated person to join our experienced and down-to earth team in Newcastle.

The Service Delivery Manager is responsible for all aspects of staff management and leadership to coach and build a high performing team to achieve business outcomes with a focus on quality for our clients.

Reporting into Senior Management you will also look for ways to improve efficiencies in our processes and work output as well as strategize and support for future growth. Some of the key responsibilities will include:

  • Lead, coach and support a high performing team of leaders
  • Investigate and successfully resolve disputes or complaints in a timely manner
  • Adhere and support our business strategy by developing strong collaboration between the various internal teams
  • Manage operational budgets and expenditure

Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community.

What you’ll bring

As an experienced Regional or Area Manager, you will have demonstrated experience and skills in people leadership and commercial acumen and have strong sector knowledge of the Disability or Aged Care industry, specifically in the Community. We are looking for someone with knowledge of the changing environment in the health sector, including funding, supplier market and emerging trends in service delivery.

Our ideal candidate will have strong people management and team leadership skills, demonstrated experience in holistic customer care needs and excellent ability to thrive in an agile environment. You will also have strong commercial acumen and stakeholder engagement skills. Strong networks within Aged Care and Disability services and funding bodies will help you hit the ground running in this role.

Our commitment to you

People lie at the heart of everything we do, our teams are no different. We have a fantastic team culture and strongly believe in rewarding and empowering our people to do what they do best!

What we offer:

· Money in your pocket to “Light Up” your clients day – be it a coffee, a crossword puzzle or a daffodil,

· Employee referral bonus to the value of $300

· Investment in your ongoing learning and development through an internal training platform

· Celebrating you! Long service thank you gifts for those who have been with us for 5, 10, 15 and 20+ years

A career with Claro

Whether you’re currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us.

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine!

From our clients to our own teams, people are at the heart of our business. As part of our Claro team you will make a real impact, gain access to leading professional training and development, and enjoy flexibility that works for you.

Previously known as Australian Home Care, Accommodation and Care Solutions, Comrec, Nextt and Orion Services, our team of 4,500 strong have combined the best of what we had to become Claro – offering our clients greater choice and a brighter future. 

Your choice

If you’re passionate about care and making a difference in people’s lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we’d love to hear from you.

Apply directly or get in touch today!


Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.