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March

Team Leader Home Care Packages

Hays - West Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

An opportunity for an experienced team lead and care advisor has become available within the western suburbs

Customer Care Advisor

Seeking experienced contact centre sales professionals for a large not-for-profit organisation. Your new company

Our client is an institutional not-for-profit organisation, and they are seeking a Team Leader and a Care Advisor to join their team based in the western suburbs. This is a great opportunity for someone with a strong aged care background with experience specifically focused on Home Care Packages.

Your new role

  • Handle a high volume of inbound phone calls relating to customer complaints and customer issues and dealing with them from start to finish.
  • You will provide a high level of customer service on each call, maintaining professionalism, empathy, attention to detail and a solution-oriented focus. You will have a passion for helping people and be able to cross sell and upsell services where necessary
  • You will be quick on your feet and determine what a customer is needing upon first point of contact
  • You will receive 2 weeks of full-time training on site with the option to transition to working from home in the future. The role will be working on-site so you must be comfortable with this.


What you'll need to succeed
  • You will have previous customer service experience within an Aged Care organisation and have a good understanding of In-Home packages
  • Exceptional written and verbal communication skills are a must
  • You will have the ability to build rapport, objection handle and resolve complaints
  • Confident computer skills and ideally proficient in MS Office

What you'll get in return
  • A fixed term contract with a competitive salary
  • The opportunity to work in a great team environment
  • An opportunity to work in a well-known organisation within Australia


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2431732

West Melbourne, VIC

Customer Service & Call Centre




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