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Home Care Package Case Manager (Kew East)

Guardian Network - Kew East, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Guardian Network is a Non-For-Profit in-home support service committed to providing the highest quality service, allowing clients their individuality and freedom to remain comfortable in their own environment. Guardian Network has been providing care with compassion since 1998 across Victoria and Tasmania.

About the Role

  • Responsible for the Intake and onboarding of new customers
  • Creating personal and tailored Care Plans and budgets to ensure that customer’s needs and requirements are acknowledged and met within the framework of the Aged Care Standards
  • Work with a collaborative mindset with other health professionals both within the organisation and externally
  • Day to day management of Case Loads including phone and face to face reviews
  • Respond to client’s clinical care requirements, manage customer issues and concerns and manage feedback


  • Be an effective communicator with exceptional customer service skills
  • Empathy, compassion and a commitment to real client outcomes
  • Ability to work both autonomously and part of a team
  • Experience in building and maintaining effective relationships
  • Tertiary qualifications in a Social or Health Science preferred
  • Registered Nurse with current registration.
  • Previous experience in aged care services and an understanding of the aged care industry.
  • Registered and insured motor vehicle and a current unrestricted drivers' licence
  • Current Police Check or willing to obtain one
  • Up to date flu vaccination
  • Intermediate computer skills including the Microsoft Office Suite, and exposure to client and business management software programs


  • Salary packaging available
  • 17.5% annual leave loading
  • 5 weeks annual leave
  • Reimbursed Km’s

Kew East, VIC

Health, Medical & Pharmaceutical


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