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Service Facilitator And Response Officer

City of Darebin - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
Temporary Full Time until 29 October 2021
Enter salary, avoid exact figures e.g. Circa $70k plus super, RDO
Preston location - close to Preston market, train station and bustling high street

About City of Darebin and Council Darebin is situated on the Traditional Owner lands of the Wurundjeri Woi Wurrung people. It is home to many Aboriginal community-controlled organisations, and a large number of Aboriginal and Torres Strait Islander people work, live and play within the municipality.

Culture Darebin is home to one of the largest, most diverse communities in Victoria in terms of cultures, language (more than 118 languages are spoken), religions, socio-economic background, employment status, occupation and housing needs. You will work for an organisation that proudly values social inclusion, sustainability, engagement and service excellence.

About the Role
This position works across two teams in service delivery. The Community Response team and the Service Facilitation team. The role is expected to receive referrals and enquiries regarding Aged and Disability services, provide accurate information about services, register new clients, and provide effective administration to support client pathway and the operations of the Aged and Disability Department. Please note that this is Temporary Full Time until 29 October 2021.


Provides high quality customer service experience over the phone and aims to resolve each customer enquiry at the first point of contact.
Develop and review service plans for Domestic Assistance, Personal Care, Individual Social Support, Meals, Flexible respite, Shopping and Home maintenance/modification services.

Assisting with daily rostering changes such as entering leave and other daily rostering changes

Assisting with daily rostering changes such as entering leave and other daily rostering changes

Skills & Experience

A relevant tertiary qualification in social work, psychology, allied health OR less formal qualification with professional work experience relevant to the position
Proficiency in computer skills (ie. Microsoft Office) and databases such (ie. Carelink)
Well developed verbal and written communication skills. Ability to convey clearly and concisely through telephone and writing.
Experience or understanding of the Commonwealth Home Support Program and Aged Care service system would be an advantage


Supportive and community focussed team environment

Flexible working arrangements
Central Preston location, close to cafes, shops and Preston market

How to Apply

Start your application by clicking ‘Begin’ below. Candidates must provide a resume, and address the Key Selection Criteria in their cover letter. You can find the Key Selection Criteria in the Position Description.

Aboriginal and Torres Strait Islander people are highly encouraged to apply.

Contact Ann Lupton , Senior Team Leader Service Response and Planning on 8470 8679 for a confidential discussion.

Applications close on Sunday, 11 April 2021 at 11.30pm.
The City of Darebin is an Equal Opportunity Employer and does not discriminate in its selection and employment practices on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organisation, or other non-merit factors. Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

Melbourne, VIC

Voluntary, Charity & Social Work


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