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Club Services Manager

Regis Aged Care - Yeronga, QLD

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
Yeronga location | Leading Aged Care organisation | ASX Listed

About the company

With 65 facilities Australia wide and in excess of 9000 staff, Regis is an innovative Aged Care provider with over 20 years of experience in the industry that focuses on achieving the best possible outcomes for residents and staff. We are looking for people who genuinely care and in return, we will provide you with an environment where you will feel supported and appreciated. At Regis, we can offer you a diverse role within a grown industry that is highly regulated, complex and meaningful, and where you will enjoy the benefits of exceptional training and development opportunities.

Regis Yeronga

Regis Yeronga aged care home is less than 5kms from Brisbane’s CBD, adjacent to The Village at Yeronga retirement complex and is in close proximity to Brisbane River.

Surrounded by parks and reserves, Regis Yeronga is next to Hyde Road Dog Park - a community centre of activity for the neighbourhood to gather to relax

About the role

The Club Services Manager is responsible for the 'concierge' activities relating to Regis Club Services and the management of the delivery of the Club Services product. The two key elements of the role is to ensure residents and family members have one point for customer contact and the coordination and facilitation of the sales process within the facility.

This role is very hands on and includes ensuring delivery of all the Club Service commitments. As the Club Services Manager you will have significant interface with all other facility functions (lifestyle, clinical, catering, maintenance, admin, support services). You will also manage enquiries and resident sales and be involved in the admission and welcome process. This will include tours of the facility for potential customers, ongoing follow ups and the final sales process.

Duties & Responsibilities

Ability to build productive working relationships across various arms of an organisation
Administration and Budget Management
Effective management of service levels and customer service including assisting team members to deliver on customer service promises
Ability to confidently manage day-to-day resident and family queries
Management and coordination of sales; tours, enquiries, enquiry follow up, coordination of open days, admissions and welcome process.

Skills & Experience

Regis requires someone who is an outstanding communicator, a team player, and passionate about the value of good customer service. You will need to possess an outgoing personality, be a people person, have the ability to work unsupervised, have good organisational skills and a flair for promotion.

Mandatory requirements for all candidates

Valid National Police Check (Full disclosure or standard disclosure)
Proof of the right to work lawfully in Australia
Evidence that you have had the 2020 Flu Vaccination or willingness to complete this before employment can be offered (VIC & QLD currently exempt)*

Workplace Culture

Regis is the support you need for the career you want. At Regis, you will be a part of a unique and supportive culture where every team member is treated and valued as an individual. You will find flexibility, a professional challenge and appreciation for the work you do.

Employee Benefits

The rewards with this organisation are endless. We offer a fantastic support structure which includes ongoing training and development opportunities for staff. We also offer a very generous salary to go along with it.

For a career that’s more than just a job, apply now!

Yeronga, QLD

Health, Medical & Pharmaceutical


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