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April

Customer Engagement Consultant

Catholic Healthcare - Australia,

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Customer Engagement Officer

  • Full-time Permanent position - Hunters Hill Location
  • Be part of a collaborative, fun team!
  • You don't need to be Catholic to work for us but you do need to value quality Aged Care
  • Leading Aged Care provider, offering job security
Great opportunity for a Contact Centre sales professional who is dedicated and committed to providing quality service, to join our Home & Community Services team in Hunters Hill.

This position is Full Time Permanent, Monday to Friday. Shifts are 7.6hrs within the hours of 8am to 5:30pm.

In this role, you will work as part of a team of outstanding Customer Engagement Officers. You will be helping seniors gain access to home care services that enable them to live their best lives in their homes for as long as possible.

In addition to promoting the wide range of services we offer, you will help our clients and their families navigate various Government Funding programs and processes. Working autonomously in a team environment, you will be responsible for managing your leads to drive your own performance and results.

Your ability to build existing and new client relationships by “nurturing” clients through the sales process, from the initial lead/opportunity to booking in a home visit for Care Advisors to onboard the client will assist in your success.

Training will be provided for all aspects of the role and systems used to gain key client information to ensure success nurturing and data integrity, which is measurable.

As a successful candidate, you will bring:
  • Previous Call Centre/Customer Service experience
  • Experience in lead conversion and working with KPI's
  • Patience, empathy and the ability to clearly explain complex processes
  • Demonstrated success in a busy sales environment
  • Excellent written and verbal communication skill
  • Time management and prioritisation skills
  • High level of attention to detail and problem solving skills required
  • Ability to work in collaboration with internal and external stakeholders
Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, retirement living and healthcare across NSW and SE QLD. Together, our team of over 4000 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day.

Why you'll love working with us:
  • A supportive team environment where you will be set up for success
  • The opportunity to make a real difference in someone's quality of life
  • An opportunity to build a career with a successful growing values-based organisation
  • NFP Salary Packaging benefits
  • Be part of a supportive and inclusive 'people first' culture
So, if you're looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we'd love to hear from you. Please apply online now.

Please note that pre-employment checks (including police) will be completed and a recent flu shot is mandatory for all preferred candidates before an offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.

Brands: Catholic Healthcare
Country: Australia

Reference ID: REF412Q

Date Posted: 01/04/2021

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