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April

Home Care - Care Coordinator

ROYAL FREEMASONS LTD - St Kilda, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

A Great Work Life Balance – Office based + Work from home

  • Career opportunity to join a dedicated performance team
  • A dynamic team culture where staff thrive on making a difference
  • Free access to nearby parking.

Provide key client service delivery to ensure that Royal Freemasons continue to work in accordance with operating principles and aged care standards.

This exciting full-time role is to join our well-established Home Care team where you will deliver and coordinate successful support services to people who enjoy the independence and comfort of living within their own homes. You will report directly to the Manager – Home Care Packages and be responsible for:

  • Coordinating the delivery of excellent customer care and support services
  • Building rapport with our customers
  • Invoice reconciliation and general administration supporting our Case Managers
  • Completion of accurate documentation required for home care services
  • Ensure government business compliance and quality standards are met
  • Liaise with internal support and external services to meet the needs of the customer

Skills and Experience

The successful applicants will have:

  • Advanced competence in management information systems and MS Office
  • Minimum 3-years previous experience a community services, care coordinator role and ideally 2 years’ experience in Aged Care industry
  • Proven ability to negotiate, manage and prioritise consumer needs
  • Administrative support experience
  • Degree, Diploma or Certificate in a Community, Health or Management discipline (desirable)
  • Advanced communication skills and ability to relate to older people and their families
  • A dedicated and committed approach to support the lives of other people
  • Empathy and understanding of a person’s choice, dignity and wishes and particularly those who may be living with dementia, illness or disability

What’s on offer

  • A fantastic opportunity to join a leading not for profit aged care organisation
  • A great role with a highly-respected team
  • Outstanding team culture where staff produce great results
  • Career opportunities within a growing department and organisation

How to apply

To apply for this role please enclose a cover letter and click apply.

(All employees must obtain a satisfactory police check and evidence of flu vaccination)