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Reporting Manager (Vpsg6)

Department of Health - Melbourne, VIC

Any Industry
Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 5 April 2021

Role: Reporting Manager (Role until - 30 June 2021)

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary: 

The Reporting Manager is responsible for supporting the COVID 19 Public Health Call Center Operations Team. They will generate insightful analysis and reporting across our COVID contact centers both internal and external.

As a key member of the Call Center Operations Team you will work with your peers to ensure that the department has full visibility of all KPIs and the financial.


  • Assume complete responsibility for all contact centre reporting
  • Build and maintain excellent working relationships with internal stakeholders, external providers, and staff members
  • Prepare and provide input into budget development and reporting
  • Monitor and report on agreed KPIs, highlighting issues and concerns based on analytical evaluation
  • Ad-hoc data and reporting request
  • Update and send reports related to the performance of each site on contact centre workforce management metric
  • Monitoring Service Levels and Call Center metrics to ensure necessary steps are taken to achieve KPIs
  • On the day management of staffing including requests for overtime, leave, off phone activities to ensure optimal performance to forecast


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.