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Administrative Officer

Mercy Health - Heidelberg, VIC

Health, Medical & Pharmaceutical
Source: uWorkin



Mercy Hospital for Women has an opportunity in the Patient Services Emergency department for an experienced Administration Officer who is familiar with the emergency, switch and inpatient clerical duties and demonstrates Mercy Values. This position will suit a motivated person with an enthusiastic can-do approach, with sound communication and interpersonal skills with a strong patient focus providing excellent customer service to all.

  • Permanent part time every Friday and alternate Sunday afternoons including public holidays
  • Hours are Fridays 1430-2300 and Sunday 1500-2300
  • Primary area is in our fast-paced Emergency Department
  • Responsible and accountable for the daily administrative tasks in the Emergency Department including admitting, discharging and emergency clerking of patients, ensuring accurate data entry and documentation are maintained as per DHHS requirements, activation of the hospital emergency response codes, invoicing of patients, the polite answering of phone calls and retrieval of patient notes and histories when required


  • A sound knowledge and understanding of iPM, BOS, EDIS, CPF and Donnel and their functions
  • Accurate data entry and effective time management skills
  • Ability to work autonomously and as part of a team
  • Excellent customer service with a can-do approach and the ability to effectively liaise with stakeholders at all levels


Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women's health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.


Mercy Health recognises that many people want to work somewhere that is more than ‘just a job.’ With a values-based culture, Mercy Health offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

  • Salary packaging benefits
  • Opportunity to purchase additional leave
  • Health and Wellbeing programs
  • Camp Australia School Holiday Program
  • Career progression and development opportunities
  • A range of discounts available across a diverse portfolio of financial, healthcare, travel and other services

We focus on caring for our staff members and those important to them. We support all staff to be their authentic selves at work through Whole Self @ Mercy Health - our network group for LGBTIQ staff and allies.

At Mercy Health we pride ourselves on embracing diversity and foster an inclusive culture where individual differences are respected and celebrated. We encourage applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples.

Mercy Health is committed to the safety of all children and vulnerable people across our services. We recognise the importance of listening to the voice of children and vulnerable people and have a zero tolerance of any form of abuse and neglect.

To be the successful candidate you must meet the position requirements as well as provide a current Police Record Check and Working with Children Check. Mercy Health may conduct additional background checks subject to current legislation.

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.


To view the position description or submit your application please click the 'Apply Now' button.

Heidelberg, VIC

Health, Medical & Pharmaceutical


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