Hardware Operations Assistant

If you love start-ups, are an obsessive learner, passionate about helping customers become successful and you are keen to go on a rapid personal growth journey - read on!

About us:

Zipline is the easiest way for residential aged care providers to automate visitor management. We are building a world-class visitor management platform that bridges the gap between ACQS compliance and outstanding visitor management, while ensuring the protection of RAC residents, visitors and employees. 

Zipline was founded by RateIt with the goal to help residential aged care organizations navigate the challenges of managing compliance regulations and the needs of their residents during a pandemic. We’re already working with some of Australia's leading RAC providers, like St Vincents, Brightwater, Benetas, BlueWave Living, Presbyterian Aged Care, as well as many smaller organisations, to help them deliver exceptional visitor management experiences while enabling the best possible care for residents. 

Read more about what we’ve built here at www.zipline.app 

Zipline & RateIt are a modern ‘remote first’ SaaS team across Sydney, Melbourne, Singapore, Bali, Brisbane & Perth. This role is currently based out of Ballarat, with a planned move to Melton later in the year.

Our Values:

We have strong core-values that we strictly hire to, so if these resonate, we want to hear from you! 

Customer Centricity is #1

Think in (customer) outcomes not outputs, eg. impact, not (how much) output we do- Care deeply about our users and look for ways to delight them 

Ambitious

Pumped about hitting BIG goals as part of a high performing team- Highly driven to accelerate our own personal growth & careers 

Growth mindset

We are learning machines; curious & open-minded- We take on 'radical ownership' e.g. “What could I have done differently/better?” 

Awesome to work with

A ‘can do’ attitude… you constant hear; "how can I help"- Pragmatic & humble - hence no arseholes here... oh and we’re fun to work with! 

No mind reading required

We speak up & share what's on our mind (verbal &/or written - inc. w/ anonymous options)- We believe in and practice ‘radical candour’. Invest in creating psychological safe spaces- There’s no politics, no games here. People know what's going on & where they stand 

KISS: Keep it simple- We obsess over making things easy. - We have mantra of simplicity, which includes “improve, don’t invent”- No jargon, simple English.

About this role:

This is a unique opportunity to join our startup while we are still in the ‘early days’ as an Operations Assistant. This role will play a large part in delivering our hardware solutions to our customers.

 This role is a casual position, with possibilities for a larger role in the future.

Your role, supported by the Business Operations and Product teams, is focused primarily on setting up and distributing various hardware packages and solutions.

• Setting up of customer devices

• Ongoing management and support of customer devices

• Handling packaging and shipping with a high level of detail and care

• Managing inventory levels of various products

• Supporting the product and support teams with ongoing projects

• Helping to constantly improve product offerings and customer experience

About You:

High attention to detail

You notice the little things and care about accuracy in each step of the process.

Customer experience obsession

You care about customer outcomes and strive to provide positive 

Great time manager

You’re self sufficient and organise your time effectively to hit deadlines and deliver meaningful results

Problem solver

You thrive on solving problems effectively within time constraints

A team player

You love working in a team environment and can play an effective role across multiple teams

Constantly improving

You hate complacency and are always striving to make improvements wherever you can

Technically minded

You are technically competent with a willingness to dive into new technology

Our promise to you:

We believe in creating an awesome workplace where you are empowered to do meaningful work and make decisions that impact positively on the business and customers.

• You will be empowered to solve problems creatively and be given the tools to do so

• We will celebrate and reward your hard work and key milestones

• We will support your personal growth and care about your mental wellbeing

• We will encourage you to speak up, both about what’s great and what’s not

What's on offer:

• Above industry average salary

• Career growth as the company rapidly expands

• Energetic and positive team environment

• A purpose driven organisation with a vibrant culture

• Flexible working hours 

If you’re a great fit, we’d love to hear from you!

For a confidential discussion about this opportunity, please apply directly today. 

No agencies, please.