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Advisor - Customer Centre (Client Advisory)

Benetas - Hawthorn, VIC

Customer Service & Call Centre
Source: uWorkin


Advisor – Benetas Customer Centre (do YOU have a flare for aged care?)

Permanent, part-time | Leading not-for-profit | Mitcham/Blackburn location

We are seeking a customer focused, trusted and knowledgeable Advisor to join Benetas’ customer centre team. As a Customer Centre Advisor for a leading not-for-profit you will be providing support to Benetas’ clients and customers through expert advice on packages and care services to suit individual needs and circumstances.

We are eager to hear from those with relevant aged care experience and/or a tertiary qualification in Administration (minimum Certificate III), all whilst being a people focused individual who thrives on forming genuine connections with clients, families and team members.

Benetas are searching for someone with a flare for aged care (that rhymes – we know!) and proven ability to communicate with people from all backgrounds. We have a range of products and services on offer at Benetas therefore the ability and willingness to wrap your head around, explore and understand a range of products at one time is essential. Proven experience in a fast-paced, diverse environment will be beneficial, as, what can we say, we are driven and we achieve!

Now, onto a bit about you!

You will:

  • Have previous customer service and administration experience
  • Have intermediate level of computer skills and telephony literacy
  • Have exemplary organisational skills, resilience and ability understand business demands
  • Be friendly, positive and naturally able to build relationships that make a difference
  • Be honest, helpful and dependable - a real team player
  • Treat others with dignity and respect
  • Have knowledge of aged care services, finances and terminology (highly regarded)

Now, back onto a bit about us!


  • A safe and supportive work environment where people are valued and encouraged to share their ideas
  • A strong learning culture where you are in the driver’s seat of your ongoing professional development
  • Rewarding work that supports our clients to have a positive experience of ageing
  • Working in a trusted and values-based organisation focused on quality and growth
  • Competitive salary (with salary packaging and meal and entertainment benefits)

How to apply (this is the fun part!)

Applicants must be eligible to work in Australia, have a driver’s licence and a satisfactory police check. Applicants must also have a current influenza vaccination.

To apply for the position please submit your cover letter and resume to via the job advertisement on https://benetas.mercury.com.au/SearchResults.aspx

Please note: we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

For a confidential discussion please contact Kylie Halse – Customer Centre Team Leader on 1300 236 382

Hawthorn, VIC

Customer Service & Call Centre


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