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It Support Officer - Qld

Arcare Aged Care - Brisbane City, QLD

Source: uWorkin


Full Job Description
Highly regarded 5 Star Aged Care provider
Full Time Permanent position (09:00-17:00)
$60,000 to $70,000 per annum

Arcare is a proudly family-owned aged care business that now has 43 residences throughout Victoria, Queensland and New South Wales. Arcare has a relationship focused approach that ensures that the relationships between clients, employees, volunteers and family members are valued. This approach has been praised and celebrated by leading aged care experts as being at the forefront of elder-care globally.

About the Role
The IT Support Officer is responsible for the effective support of all IT Head Office functions across the Knowles Group and Arcare organisations in addition to the support of internal and external IT resources. The Salary will be between $60,000 - $70,000 depending on experience.

Responsibilities include but not limited to:
Liaise with 3rd party providers
Resolve and triage requests to the Arcare service desk
Install, configure, support and maintain all IT hardware, software, and systems
Provide technical support across all sites, in person or remotely
Repair and replace equipment as required
Test new technology
Database and systems support
Active Directory and Office 365 support
PABX phone system and mobile phone support
Nurse call systems support
CCTV and access control system support
Project work
Skills and Experience

Demonstrated IT knowledge and minimum 12 months experience in an IT support position preferably in the aged care sector
Working knowledge of SQL databases and Windows based systems
Experience in the maintenance and support of various hardware
Experience with the installation and maintenance of network infrastructure
Demonstrated interpersonal skills and demonstrated ability to prepare and present reports for senior management.
Well-developed communication and interpersonal skills in working with employees, residents and families from diverse backgrounds and cultures with a demonstrated commitment to quality service provisions.
The capacity to work well autonomously and be a team player
A pro-active and energetic self-starter with a strong customer service focus
Current Police Check or willing to obtain
Australian Drivers Licence, and has access to a motor vehicle

Arcare is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities


Supportive, friendly and caring organisation
Training Plan & Educational Opportunities
Senses Framework to ensure staff are supported in personally meaningful goals
Other benefits include % off Health insurance cover
Uniform allowance

To apply, please email your confidential Resume and Cover Letter to IT & Infrastructure Manager - Neil Roper (Neil.Roper@arcare.com.au)

All applicants are required to undergo a National Police Check and provide evidence of right to work in Australia

  • Please note; As a registered NDIS provider Arcare require all workers to undergo an NDIS worker screening Check. NDIS clearance is valid across Australia for 5 years from the date of notice.