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Relationship Manager

myHomecare - Perth, WA

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Immediate Opportunities
Huge Growth Period - Expansion of Services
Professional Development - ongoing training opportunities
About us.
Our mission is to help ageing Australians live at home for as long as they choose, and our promise is to care. At myHomecare we connect ageing Australians to quality, personalised in home care that helps them stay in their own home and out of residential care.
Our staff love what they do and are committed to delivering quality home care to our clients. We provide a professional and friendly work environment that is inspiring, innovative, and progressing. We aim to provide our team members with the most up to date training, resources, and equipment, in a supportive culture that encourages continuous education, respect and open communication.
Everyone who works with us receives ongoing training and must meet our Quality Care Standards. With this foundation, we guarantee that all our team - from our people answering the phone to the one servicing our client needs, each will deliver the best service for ageing Australians - personalised to meet client needs from the time you join us.
About the role.
Reporting to the Chief Marketing Officer and working closely with our state operations managers. The Customer team is responsible for leading the growth of The myHomecare Group of brands, developing new business opportunities through a range of marketing, acquisition, relationship and new business development activities. The team is responsible for growing total admissions and revenue.
As part of the Customer team this position will play a key role in the development local business opportunities - both in person presentations, organising events, engaging new partners, and working alongside marketing to acquire new clients to the myHomecare group. The role has varied responsibilities and covers a wide geographic area but is ultimately focussed on growing the number of clients the myHomecare Group serves.
What you bring.
Sound experience and a solid understanding of the aged care industry.
You understand how crucial our role is in ensuring our aging population stay at home longer.
You are customer focused and can relate to people from all walks of life.
Demonstrated ability to develop and build customer relationships in person and in a group setting.
Experience in sales or customer service is preferred.
Excellent verbal and written and interpersonal communication skills.
Strong influencing skills.
Experience with Salesforce or an equivalent CRM.
As part of the application process, myHomecare will be collecting your personal information to assess your suitability for the role.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact aleni.feata@myhomecare.com.au
We want your perspective and ideas to help us find better ways to delight our clients, so we encourage you to apply no matter your age, sex or culture. You will be part of a committed, highly skilled team who will appreciate what you bring to the table. You will set and achieve real goals and make decisions that matter, as together we help shape the lives of our clients for the better.