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16

April

Customer Experience Coordinator

UnitingCare Wesley Bowden - Bowden, SA

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Location:
Bowden

Employment Type:
FP - Full-Time Permanent

Department:
Aged Care

Supporting Documentation:
Role Profile

Senior role in Aged Care
Coordinate Service Delivery, workforce and customer experience
$97,815.64 - $101,899.20 plus super and generous salary packaging

Are you an experienced leader in the Aged Care or Community Services sector with a proven track record in delivering outstanding customer service?

UCWB is a community services organization enabling is customers to age-in-place in their own home. Our customers prefer not to move to an aged care facility and wish to remain in their own home with appropriate supports to maintain their independence.

Reporting to the Manager Aged Care, you will be a dynamic, innovative leader who can motivate others to achieve success. You will work across the aged care division with the following responsibilities:

  • Customer experience - including designing appropriate service offerings, customer acquisition and on boarding
  • Workforce - ensuring an adequate, engaged, skilled and qualified workforce is readily available
  • Scheduling - ensuring services are scheduled in line with customer needs
  • Quality - ensuring quality services are delivered in line with Aged Care Standards
  • Departmental administration and reporting in line with internal and external requirements
  • Continuous improvement - refining processes and practices to improve service delivery
You will be experienced in juggling multiple demands with the ability to prioritise effectively. You will be results driven ensuring your teams are meeting their kpi’s, customers are experiencing quality services and funding bodies are satisfied with outcomes.

This is a newly created role to support the Manager Aged Care to deliver a new and innovative approach to in-home care. You will have appropriate qualifications and experience in management and leadership.

To apply for this role press the Apply Now button on the top right hand of this screen. The role profile is available from this site.

Initial enquiries should be addressed to:
Sue Turner
Manager, People, Culture & Business Services
email: sue.turner@ucwb.org.au
Tel: 0401690977