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Resident Services Manager

Ryman Healthcare - Geelong, VIC

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
Things are different at Ryman - you'll have more responsibility, more respect and more stability. Sound interesting? Then let's have a chat.

Enjoy a rewarding, fast-paced role with heaps of variety!
Develop your leadership skills in our unique LEAP programme
Fun, friendly and supportive team environment

Who are Ryman?

At Ryman we don't just care for our residents — we care about them. Kindness is in our DNA and mutual trust is really important to us. We're all united by a single idea: It's got to be good enough for Mum!

This commitment to providing the very best retirement living and Aged care is something we truly believe in and it drives us every day.

What's the job?

In this exciting, newly created role, Resident Services Manager at Charles Brownlow Retirement Village in Highton, you will:

Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, gardening, maintenance, laundry and administration teams
Have oversight for all risk management and health and safety related processes for the village
Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
Providing leadership at the Village in the absence of the Village Manager

This is a full time role working Monday to Friday 0830 - 1630. You will need to be flexible outside of these hours, as part of the role will require your ability to work on call.

Why work at Ryman?

As part of the Ryman team you will:
Develop your leadership skills in our unique LEAP programme
Receive ongoing support for your professional development
Career progression opportunities within a fast-growing company
Work in a beautiful, resort style village
Have the opportunity to join the Ryman Employee Share Scheme
Work in a fun, friendly and supportive team environment
Access scholarships and bursaries for further education
Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail

Who are you?

To thrive in our fast-paced and varied environment you will:
Have proven management experience with a preference for Health and Safety experience/training
Be skilled at juggling conflicting priorities
Enjoy building meaningful relationships with our staff, our residents and their families
Have a comprehensive knowledge of continuous improvement systems and processes
Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
Be an outstanding communicator that is both professional and empathetic

At Ryman, everything we do has to be good enough for mum or dad, which is a pretty high standard. If you think you can rise to this challenge, apply now.