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Village Manager

BespokeHR - Angle Vale, SA

Voluntary, Charity & Social Work
Source: uWorkin


Estate Manager – Angle Vale

Part Time (0.8 position, 5 days per week)

Are you an experienced Manager?

  • Fast growing industry (13 in head office / 7 sites / approx. 80 team members)
  • Family owned SA business – 30+ years experience
  • Angle Vale Gardens Retirement Estate

About the Company

Gannon Lifestyle Communities founded by Tom Sr. and Mavis Gannon and is now lead by their sons Tom and Michael Gannon. It is a true family company in tune with Australian family values and has earned a strong reputation for building some of the most successful and desirable seniors’ communities in this country. Currently they run retirement villages and lifestyle estates for the over-50’s in Victoria, New South Wales and South Australia.

The Gannon approach to retirement living has been established through over 30 years of experience gained over many retirement estate developments and they are redefining the retirement lifestyle of Australians by setting a new standard in retirement living.

Their Values that are the DNA of their organization are family and fun, compassionate, reliable, transparent and ethical and progressive.

About the Position

The Estate Manager position reports directly to the Operations Manager and is responsible for managing the Retirement Estate operations providing a quality lifestyle for residents in accordance with company values, developing and maintaining positive and effective communications with residents and providing leadership to the Retirement Estate staff.

Reporting to this position are all Retirement Estate Staff including Care Attendants, Cooks, Maintenance Workers, Gardeners, Administration Staff. The hours are typically Monday to Friday with some weekends based around needs of the customer.

This position will be responsible for:-

  • The Estate Operations and all customer and resident services to develop and maintain a quality lifestyle for residents.
  • Managing refurbishments of available villas and apartments, and liaise with suppliers and contractors to ensure time frames and standards are met.
  • In collaboration with the Operations Manager, develop Resident Estate budgets and present to Residents.
  • Monitor and meet income and expenditure targets on a quarterly basis.
  • Develop and report sales, budget and operational forecasts, trends and future projections.
  • In collaboration with the Operations Manager, ensure that the necessary business plans are implemented to grow and enhance the range of services provided
  • Ensure that the services provided and resources used are high quality, professional and comply with relevant legislation, industry standards, policies and guidelines.
  • Working with residents and team members to maintain and/or improve health objectives.
  • Attract, engage and retain skilled staff to deliver high performance.
  • Community engagement and stakeholder management.
  • Ensuring governance and compliance requirements.

This is a 0.8 Part time position - 5 days per week. 

About the successful applicant:

  • Minimum of 3 years prior background Manager or equivalent experience.
  • Proven experience and ability to develop relationships and demonstrate empathy when dealing with potential and existing residents and their families.
  • Successful management experience, particularly with the development and delivery of outcome focused services.
  • Knowledge and understanding of aged care sector.
  • Strong people leader.
  • Highly self-motivated with the ability to establish credibility and gain the confidence of a wide range of people from diverse backgrounds.
  • Advanced verbal and written communication skills.
  • Sound knowledge of salesforce (or similar CRM), Word, Excel, Powerpoint and Outlook.
  • High level of energy and desire to offer suggestions / solutions around business opportunities.
  • Credible and trustworthy approach.
  • Exceptional customer service (including promptness around returning calls, following through, building relationship with client).
  • High level of Computer literacy, linking to internal systems and process improvement.
  • Confidence in addressing/presenting at large meetings with confidence.
  • Strength in coordinating team task management.
  • Holds an unencumbered Australian Drivers License.

Successful applicants will be required to provide recent referee details from prior direct reports.

What can the Company offer?

  • Competitive salary.
  • Family owned SA business – 30+year of experience. Built on family values.
  • Opportunities to work in fast growing industry.
  • Reputable and high quality products and services.
  • Opportunity to enter a growing market.
  • Mobile phone and laptop.

Sound like you?

If you answered yes, please click the apply now button and submit your application by providing a cover letter which highlights your experience relevant to the areas covered under ‘About the successful applicant’ along with your resume (please combine your cover letter and resume in one document), and complete the screening confirmation questions relevant to this position (please allow 10-15 minutes to complete the application process).

For more information, you may contact Paulette on 0412 393 068.

Angle Vale, SA

Voluntary, Charity & Social Work


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