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April

Customer Reception Officer

Manningham City Council - Doncaster, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Aged and Disability Support Services
Permanent Part time, (22.50 hours per week) rotating five day roster
Salary $64,670 (pro rata) + 9.5% Superannuation
Based at Doncaster, Victoria

About Manningham

Manningham Council is a values based organisation that has a big responsibility to deliver more than 100 services to our diverse community in Melbourne’s eastern suburbs. With parks, galleries and shopping hubs at our doorstep, we are focused on Manningham being a liveable and harmonious place to reside, work and visit.

The Aged and Disability Support Services Customer Reception Desk functions as a centralised point to respond to customer enquiries related to Aged Care services. The position involves telephone customer service, face to face enquiry contacts and general administration support to the unit. ADSS has a Regional Assessment Service and also delivers a wide range of services, including domestic assistance, personal and respite care, shopping assistance, food services, assisted transport and social support programs.

At Manningham Council, we are people who invest in people. We are embracing new technology and improving our customer’s experiences. It’s a very exciting time to be working at Manningham.

Manningham Council have a number of contemporary policies and practices to help support our staff during this unusual time, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely.

About the role

The Customer Reception Officer operates as a first point of contact for telephone calls and also a face to face contact point for resident enquiries relating to the Aged Care service information. You will be required to disseminate the incoming telephone calls to the relevant service area and provide accurate messages to council officers in a timely manner. Administrative support is also required to compile customer service plan information packs.

Skills and Experience:
Ability to manage the varying service demand of incoming telephone calls
Detailed listening skills to accurately understand and respond to client enquiries
Ability to provide a positive customer experience in a concise manner
Experience in working with a diverse community is an advantage
General IT proficiency to work with the unit client record management system
Demonstrated ability to problem solve issues presented by external and internal customers
Knowledge of Commonwealth Home Support Programme would be an advantage.

Click here to view a position description.

Please submit your up to date CV and cover letter addressing the key requirements of the role. For a confidential discussion please contact Christabel James, ADSS Office Administrator on telephone number 9840 9700. For all other enquiries email jobs@manningham.vic.gov.au

For all other enquiries regarding the recruitment process please email jobs@manningham.vic.gov.au or visit http://www.manningham.vic.gov.au/work-for-us

Your application for this position should be addressed to and can be submitted via the form below.

Applications close on Thursday 29 April at 5:00pm.

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Doncaster, VIC

Customer Service & Call Centre




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