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Central Support Operation Consultant - Bupa Adf Health Services

Bupa - Australia,

Health, Medical & Pharmaceutical
Source: uWorkin


Job Description:

Are you looking for a high paced, high volume dynamic role?

The Australia Defence Force (ADF) Health Services contract allows Bupa to provide health support to 85,000 ADF personnel across 59 facilities. Reporting to the Central Support Operations Team Leader in the Melbourne city office, new positions have become available to book specialist healthcare appointments on behalf of ADF personnel.

You will spend your time reviewing referral requests as they come in, prioritising the most urgent requests and making outbound calls to the variety of healthcare practitioners to make the booking. This role is a high paced, high volume, dynamic role, working in a large call centre team environment that is crucial to support the health and wellbeing of the ADF work force.

How will I help?

Key accountabilities include:

  • Assessing and processing bookings.
  • Inbound and outbound calls with customers and providers.
  • Booking and Enquiry Support.
  • Management of queue work.
  • Upload/ Download of files.
  • Accountable for your scorecard and its deliverables.
  • Attending and participating in team meetings, coaching sessions, training and one on ones.
What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Perk highlights:
  • Discount on our health insurance, travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical
  • A ‘People First’ wellness program – SMILE. Provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides and product discounts. You will feel happier & healthier for working at Bupa!
What do I need?
  • Experience in customer service role from a fast paced, high volume call centre.
  • A passion for healthcare and/or Defence.
  • Expertise in high volume processing and administration (data entry).
  • Exceptional customer service, communication and business acumen.
  • An innate ability to multitask and manage a large workload with your robust time management skills.
  • Proven problem solving, prioritisation and decision-making abilities that allow you to consistently. meet and exceed turnaround times.
Baseline Security requirement
  • You must be an Australian citizen to apply for this role.
  • You must be able to attain and maintain a Baseline Security Clearance from the Defence Security and Vetting Service
What is it like to work there?

Bupa is a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Time Type: Full time

Job Posting End Date 12 Feb 2021