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Workforce Coordinator (Internally Referr ...

Blue Care - Bundaberg Central, QLD

Administration & Secretarial
Source: uWorkin


Reference Number

Position Title
Workforce Coordinator (internally referred to as Administration Officer – RMT)

Employment Type
Maximum Term Full Time

Fraser Coast

Bundaberg Community Care

Enterprise agreement
Admin/Clerical - Level 4

Roles Available

Hours per fortnight

Position Summary
Location: 52033222
Employment Term:
Remuneration Value: $27.65 per hour + 9.5% Super + Salary Packaging+ Employee Benefits + Positive Work Life Balance
Hours: Working within the spread of hours of 6:00am to 6:00pm, Monday to Friday, with the availability to do On Call or Rostered weekend work.

Blue Care is inviting applications from Workforce Coordinators with experience working in customer management preferably in a health care environment to join our Bundaberg Team.

Your role:
As a Workforce Coordinator you will primarily be responsible for working with our customer demand, achieving optimal resource planning through effective rostering that is in compliance with the relevant Enterprise Agreement, and/or effective scheduling of customer services under a customer-led framework. You will ensure accuracy of end to end processes through validation of scheduling data and work performed, enabling correct billing to the customer, funder claims, and payment of employees.
Your responsibilities will include, but not limited, the following:
  • Develop and update rosters (Kronos) to meet customer demand and are in line with relevant Enterprise Agreements.
  • Schedule customer visits within the set roster
  • Communicate regularly with both the customer and employee to ensure care support services are delivered in a timely manner.
  • Manage schedule tasks within our Client Management System (Procura CMS)
  • Reallocate work to fulfil prioritised visits and meet consumer expectations
  • Review timekeeping for accurate verification of hours worked against stipulated timeframes.
  • Coordinate, manage and resolve enquiries in a high pressure environment, including escalation of issues.
  • Receive customer feedback and inquiries, responding as required.
We’ll look after you too:
Whether we’re on the road, in people’s homes or in our centres, everything our dedicated and passionate team of more than 8,000 people do is built on our commitment to recognising individuals while enabling independence, choice and freedom. As the largest provider in Queensland, Blue Care delivers services to over 80 communities, offering you the opportunity to take your career anywhere from Coomera to Cairns. We offer:
  • Access to not-for-profit salary packaging & meals and entertainment benefits
  • Flexible work arrangements supporting you to achieve work-life balance
  • Access to financial, retail and lifestyle discounts and benefits
  • Learning and development to support you in your role
  • Employee assistance and wellness programs

Your skills and experience:
You’re a strong communicator, comfortable with managing customer expectations and confident speaking with individuals from all walks of life, demographics and backgrounds. Your experience has provided you with a flexible but systematic approach to your work. With a keen eye for detail, you’re confident in identifying errors and putting forward opportunities for improvements!
You’ll present with:
  • Effective verbal and written communication skills
  • Great time-management skills with an ability to prioritise your workload in a fast paced environment
  • Good knowledge and experience with MS Office and Database applications
  • Confidence with smart phone and digital devices or willingness to learn
  • Qualifications, skills and experience in Administration or Business is not essential but highly desirable.

Applicants are to provide a single page cover letter advising why they are suitable for the role.
Ready to work together?
Our application process takes less than 15 minutes – Click the ‘APPLY’ button below to be taken to our online application process and upload your resume and cover letter.

Our team are available to answer any questions you may have. We’ll do our best to get back to you 2 weeks from the closing date.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

In May 2020 it became mandatory to have the influenza vaccination to either enter or work in a Residential Aged Care Facility. This was a legal direction triggered by the COVID-19 Pandemic. Recently, Queensland Health advised that employees working in a residential aged care facility are no longer required to have an influenza vaccination. Whilst the influenza vaccination is currently not a requirement, it is highly likely the vaccination will be a seasonal requirement moving into future years. We strongly encourage all employees across Aged Care and Community Services to obtain the seasonal influenza vaccination to ensure the safety and wellbeing of the vulnerable people in our care as well as their own.

Selection Criteria
Desirable: Do you have effective interpersonal and written communication skills, including intermediate computer skills?
Desirable: Do you have full Australian working entitlements as an Australian Citizen, Australian Permanent Resident OR New Zealand Citizen?

Contact Person
Kathy Rasmussen

Contact Number

Alternate Contact Person
Sandeep Gill

Alternate Contact Number

Closing Date

Bundaberg Central, QLD

Administration & Secretarial


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