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April

Client Care Manager

Calvary - Adelaide, SA

Voluntary, Charity & Social Work
Source: uWorkin

JOB DESCRIPTION

Full Job Description
About the role

The Client Care Manager is responsible for the service development and ongoing case management of Calvary Community Care (CCC) disability clients, including on-boarding new clients, the co-design of care plans, and the evaluation and continuous improvement of service delivery outcomes.

The Client Care Manager is the designated point of contact for all clients, their families and/or representatives by providing a responsive service through the pre-engagement and ongoing service delivery process to ensure efficient and effective service delivery, and the monitoring of planned services which match the CCC Service Excellence framework, and other legislative frameworks and standards.

What you bring

Relevant tertiary qualification in Community/Disability/Psychology/Counselling/Mental health
Experience in Aged/Disability/Community sector.
Flexibility in the spread of hours required from time to time in order to meet business requirements.
Strong background in lean principles, quality, safety and risk.
Ability to assess and develop strategies to support people living with disability in accommodation and community settings.
Experience working in a customer care environment, working with clients and families to provide best practice and flexible, outcome focussed service delivery.
Experience in identifying new sources of business with the ability to convert these to clients in consultation with relevant stakeholders.
Knowledge and understanding of reporting requirements, identifying risks and monitoring and managing client funding, annual budgets and growth targets.
Proficiency in the use of software packages including databases, MS Office and CRMs with the ability to learn and adapt to new systems.
Commitment to Calvary’s philosophy of providing responsive, flexible and customer focused services.
Team player with the ability to develop and maintain effective high level working relationships across a diverse range of business, local/state/national government, employees and client.
An insured car and license essential
A valid/current DCSI check in disability services employment or willingness to get one at your own expense.

Benefits

This is an excellent opportunity to be a part of a leading mission based health care organisation. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality. Further details are available here: https://www.calvarycare.org.au/careers/benefits/

About Calvary

Calvary is a national Catholic provider of health, community and aged care services operating in six states and territories. Our services include public and private hospital care, acute and sub-acute care, home care services and retirement and aged care services, in both rural and metropolitan areas. Calvary employs over 11,000 people and has over 1,500 volunteers.

Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on caring for those who are sick, dying and in need. We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Spirit of Calvary and the example of Venerable Mary Potter.

How to join the team

To join our diverse, compassionate and dedicated team for a rewarding Calvary career, please submit an online application.

Please note: attached to the job advertisement on the Calvary Careers portal are important documents relating to the role. Please ensure you view these documents before beginning your application. It is suggested that you download a copy of these for your reference.

Candidates must hold Australian or NZ Citizenship or the capacity to permanently work in Australia. Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.

Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.

Selection Criteria Desirable: Qualifications & Requirements • Relevant Tertiary Qualification in related field is desirable • Car and Licence essential • Flexibility in the spread of hours required from time to time in order to meet business requirements. Skills & Experience • Experience in Aged/Disability/Community sector • Strong background in lean principles, quality, safety and risk. • Ability to assess and develop strategies to support people living with disability in accommodation and community settings • Experience working in a Customer Care environment, working with clients and families to provide best practice and flexible, outcome focussed service delivery • Experience in identifying new sources of business with the ability to convert these to clients in consultation with relevant stakeholders • Knowledge and understanding of reporting requirements, identifying risks and monitoring and managing client funding, annual budgets and growth targets • Proficiency in the use of software packages including databases, MS Office and CRMs with the ability to learn and adapt to new systems.
Contact Person Paula Roberts
Contact Number (08) 8179 1500
Closing Date 30/04/2021

Adelaide, SA

Voluntary, Charity & Social Work




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