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Customer Relationship Consultant

Royal Freemasons Ltd - Moe, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Rewarding Income + Salary Packaging + Super

  • Client relationship opportunity in dedicated team
  • A dynamic culture where staff thrive on making a difference
  • Car allowance

Develop meaningful customer relations with high standards to ensure that Royal Freemasons continues to work in accordance with operating principles, delivery of continuous service within the quality aged care framework.

The Company

Care, compassion and respect have been at the heart of Royal Freemasons since it was founded as a charitable organisation in 1867. Our care and support services deliver high quality care to people in their homes, in our independent living units, our retirement apartments and aged care residential sites, with services tailored to their individual needs.

The Role

As the Customer Relationship Consultant, you will report directly to the Senior Manager - Client Relations and be responsible for:

  • Provide a professional client service
  • Maintaining a current wait list and client database
  • Respond to phone, email and face-to-face requests
  • Provide positive customer experience tours of the facility
  • Correspond with the referral providers in relation to vacancies 
  • Maintain a current understanding of the new pricing requirements for aged care
  • Demonstrate a caring and person centred approach to all interactions
  • Deliver on the organisation’s KPIs for admissions, especially occupancy
  • Ensure presentation and ‘staging’ of the facilities are appropriate
  • Ensure that all delegated internal reporting systems, databases and data are appropriately used and maintained

Skills and Experience

The successful applicant will have;

  • Recent experience in the aged care industry with a focus on aged care placements
  • Able to demonstrate a comprehensive understanding of the legislative changes
  • Excellent written and communication skills
  • Professional customer service and sales skills
  • Ability to use Microsoft Word, Excel and data entry systems
  • Financial acumen and previous experience using fee calculating tools
  • Demonstrated experience working in a multi-disciplinary environment and ability to foster effective working relationships.
  • Holds a current driving licence for Victoria and a current Police Check
  • Able to sensitively respond to queries from prospective residents and their families 
  • Organise own workload and priorities without the need for constant supervision
  • Establish trust and open communication at various levels in the organisation

What’s on offer

  • Rewarding career where you do make a difference to older people and their families
  • A fantastic opportunity to join a leading not for profit aged care organisation
  • A leadership role with a highly-respected team
  • Outstanding team culture where staff produce great results

How to apply

To apply for this role please enclose a cover letter and click apply.

Position closes: 28th April 2021

(All employees must obtain a satisfactory police check, flu vaccination and have own car)