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Group Manager Innovation And Experience

St Vincent's Health Australia - East Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Full Job Description
Opportunity to promote our Mission and to support the organisation’s strategic ambitions for innovation and excellence in our hospitals, aged care and research facilities.

About the role

The Group Manager Innovation and Experience is embedded in the St Vincent’s Health Australia Group Division. Reporting to the Group Chief Medical Officer / Group General Manager Clinical Governance, the Group Manager of Innovation and Experience is a senior management position which has oversight, at the group level, for the group portfolios of Innovation and Experience, specifically Clinical Innovation and Improvement, and Patient Experience, and will lead the following two programs:

Accelerating Innovation - Pursuing an agile innovative culture that embraces effective change to achieve our strategic goals
St Vincent’s Experience - Amplifying the voice of our patients, residents and families, and empowering staff to deliver and improve the experience we offer will result in world-leading Net Promoter Scores (NPS)

About you

You will have a demonstrated management experience at senior level in a large complex organisation in leading an innovation and/or customer/patient experience program. This will include experience in developing and implementing internal strategies and measuring their effectiveness.

To be successful in this role our will have strong stakeholder management experience, including capacity to engage and influence at a number of levels including advising senior executives.

You will also bring the following experience to the role:
Demonstrated understanding of the National Standards for Safety and Quality in Healthcare
Experience in the provision of internal consulting services at both strategic and operational level
Able to communicate and interact effectively with all levels of an organisation
High level presentation skills
Excellent written and verbal communication skills, including the ability to write high quality reports and correspondence
Relevant qualifications in health (e.g nursing), innovation or customer relations

Whilst experience within the health industry is desirable, it is not essential. This position would suit professionals with a background in comparable innovation and customer experience programs from within other industries.

Be part of our journey

This is a unique opportunity to join an organisation that lives its values (Compassion, Justice, Integrity, and Excellence) every day whilst being at the forefront of innovation and excellence in health care. Aside from working in a team of diverse professionals who are committed to our mission, we can offer you competitive salary package and salary packaging tax advantages.

Position Description and Critical Job Demands Checklist:Review the following documents:
JR117116_Group Manager Innovation and Experience Position Description v2.pdf

Contact Details:
Erwin Loh, erwin.loh@svha.org.au

Alternate Contact:
Closing Date:
7 May 2021 11:59pm

Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:
View Code of Conduct

East Melbourne, VIC

Health, Medical & Pharmaceutical


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