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Operations & Quality Manager

u&u - Brisbane City, QLD

Health, Medical & Pharmaceutical
Source: uWorkin


The details:

  • Newly created role with immediate start available
  • Inner Brisbane location
  • Circa $130,000 + super + tools of trade
Our client is a well-established and growing provider of in-home aged care services who operate throughout Australia. The organisations’ ultimate goal is maximising health and wellbeing, while ensuring their clients remain in the comfort and security of their own home. Due to their continual growth, the organisation is looking to recruit the newly created role of Operations & Quality Manager.

The Role

Reporting to the Managing Director, the Operations & Quality Manager will lead a small team who are responsible for the development, implementation and education of all operational processes, to ensure the organisations network provides a consistently high standard of care to their clients. More specifically, you will be involved in the following areas.
  • Coaching, managing and supporting the Operations & Quality team;
  • Leading and educating the network around quality and compliance to ensure the organisation retains their ISO accreditation;
  • Developing and managing risk and quality management practices which meet aged care quality standards;
  • Keep up to date with aged care legislation and ensuring changes are communicated to all levels of the business and network;
  • Developing and managing the organizations risk management system to ensure there are robust rules and systems in place; and
  • Identifying opportunities for process improvement across all areas of the business to deliver higher quality services to their clients.
Necessary Skills / Experience
  • Prior experience in a similar Operational Management role within a related, environment such as aged care, childcare, or healthcare / hospital network;
  • Prior experience developing and implementing contemporary quality and operational management practices that support business objectives;
  • Process driven with a high attention to detail;
  • Demonstrated ability to present and influence senior management;
  • Well-developed people leadership and coaching skills;
  • An understanding of aged care legislation would be an advantage;
  • A compassionate, flexible and adaptable style with an understanding of small business operations;
  • Willing to travel domestically approximately 12 times per year; and
  • Relevant tertiary qualifications.
To submit an application, please click the “apply now” button. For all enquiries or a confidential discussion, please call Chris O’Flynn at u&u on 07 3232 9111, quoting reference number 22441.

Please submit your resume in Word format only.


Brisbane City, QLD

Health, Medical & Pharmaceutical


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