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Customer Support Coordinator

Claro Aged Care and Disability Services - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
Join our growing organisation and have an impact on life of others
Full time permanent role with opportunity to work from home
3 x opportunities available

A career in care and support

We’re now seeking 3 x Everyday Customer Support Coordinators to join our growing team. As an Everyday Customer Support Coordinator you will build and maintain positive collaborative relationships with our support workers and ensure the timely delivery of rostering and coordinating services.

Each day will look a little different, but your key responsibilities will likely include:

Work closely with field support leaders to influence and support key messages to Support workers and improve support worker satisfaction
Meticulous organisation, scheduling, approval and amendments of appointments and rosters to ensure fulfilment and avoid abandonment
Deliver exceptional customer service, appropriately matching customer needs and preferences with support worker capabilities
Work closely with Field Support Leader and Customer Liaison Officer roles to share positive and constructive feedback about support workers as received from customers
Maintain a first point resolution focus

Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community.

What you’ll bring

We are looking for highly organised team players with strong administrative and communication skills. Our ideal candidate will have an administrative background with strong attention to detail, as well as have an enthusiastic and positive approach. An interest in the aged care and disability service sector will be looked upon favourably. To do well in this role, you will have:

Previous rostering experience is not essential but would be highly regarded
Great attention to detail and ability to accurately maintain data entry
Exceptional verbal and written communication skills
Great computer skills with experience using multiple programs simultaneously
Excellent phone manner with the ability to display empathy

A career with Claro

Whether you’re currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us.

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine!

From our clients to our own teams, people are at the heart of our business. As part of our Claro team you will make a real impact, gain access to leading professional training and development, and enjoy flexibility that works for you.

Previously known as Australian Home Care, Accommodation and Care Solutions, Comrec, Nextt and Orion Services, our team of 4,500 strong have combined the best of what we had to become Claro - offering our clients greater choice and a brighter future.

A career you can choose

If you’re passionate about care and making a difference in people’s lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we’d love to hear from you.

Apply directly or get in touch today!


Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

Melbourne, VIC

Voluntary, Charity & Social Work


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