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April

Support Facilitator (Wbss)

Wesley Mission Queensland - Robina, QLD

Voluntary, Charity & Social Work
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Support Facilitator

Wesley Mission Queensland (WMQ) is an innovative and responsive not-for-profit community service provider, with more than 70 locations throughout South East Queensland. We support more than 100,000 Queenslanders every year with aged care, disability and mental health services, youth and family programs, palliative care and emergency relief. With over 100 years’ experience in caring for our community, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

Position Title: Support Facilitator- The Way Back Support Service (Gold Coast)
Status: Full Time Fixed Term (Ending 31st December, 2021)
Award / EA: Social, Community, Home Care and Disability Services Award 2010
Classification: Level 4
Reports to: Program Manager (The Way Back Support Service, Gold Coast)

Key Responsibilities Include:
Align one’s workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland’s Vision, Mission and Values.
Ensure individual and team practice is in accordance with the requirements of relevant legislation including the Human Services Quality Framework and the National Mental Health Standards.
Work in accordance with psychosocial rehabilitation, social inclusion and recovery oriented practice frameworks.
Provide crisis support and safety planning and intervention as required.
Provide a service that complements clinical service provision by supporting engagement with follow-up care and support by working collaboratively with existing services including hospitals and primary care providers
Provide assertive and practical support to access services related to individual needs. Outreach and in home/ community-based support.
Provide family and carer support with a focus on encouraging clients to maintain links with and grow natural support networks
Facilitate linkage to ongoing community supports as necessary e.g. primary care providers, community sector agencies (for example, drug and alcohol services, community health, housing/ accommodation services)
Linkages to community participation (volunteering), employment or study through local partner connections
Assist the client to resolve barriers to build strengths and resilience within the community through a recovery-oriented approach
Ensure client information is up to date and in accordance with support and funding requirements. As necessary draft documentation and reports for a range of stakeholders.
Undertake professional development which includes regular supervision and reflective practice.
Participate in client case reviews within and external to Wesley Mission QLD to ensure that client service continuity, an individualised approach to services and clear pathways of transition to a more independent life is achieved.
Identify and assist in locating resources, services and supports that facilitate community integration including social, educational, and vocational and leisure activities.
Where appropriate, participate in the development and implementation of quality and service improvement activities that continually improve the service we provide.

Key Selection Criteria

Essential:
Tertiary qualifications in community, social welfare, health or a related discipline.
Experience working within a recovery orientated service framework for mental health and/or suicide prevention
Passionate about making a positive change in the lives of people managing suicidality
Understanding of the principles of recovery in the mental health setting.
Demonstrated knowledge and appreciation of the complex issues associated with those experiencing suicidality
Demonstrated experience working with people with complex support needs across the phases of service delivery including assessment, recovery-oriented practice, community engagement and evaluation of services delivered.
Capacity to work independently and collaboratively within a team environment including being accountable for the effective delivery of client services.
Sound communication and interpersonal skills including the ability to engage, negotiate, advocate, collaborate and undertake joint innovative problem solving.
Demonstrated effective PC skills including MS Office and related applications packages (including reporting).
Current Driver’s Licence and willingness to drive in the course of work.
Relevant probity checks required by legislation and WMQ policy.

Highly Desirable:
Minimum Certificate IV in Mental Health, Suicidology or Peer Worker or a related area.
Experience providing care coordination within a community services setting
Understanding of the principles and standards of the Disability Services Act (Qld 2006) and the National Mental Health Standards and how they relate to providing effective and accountable services.

Why work with Wesley Mission Queensland

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program

Wesley Mission Queensland's Vision is: ‘a compassionate, just and inclusive society for all’. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity and are a preferred employer for older workers. Wesley Mission Queensland has been recognised as a GOLD Mental Health First Aid Skilled Workplace by Mental Health First Aid Australia for our strong commitment to embedding the Mental Health First Aid program into our organisation. Successful applicants are expected to abide by the WMQ Code of Conduct. Relevant criminal record checks will be undertaken on recommended applicant. To view our Privacy Policy, please click here. Salary Packaging is available to Staff to potentially enhance remuneration.
Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Essential: Blue Card Queensland (Working with Children)
Essential: Disability Services Queensland Card (Yellow Card)
Essential: Tertiary qualifications in community, social welfare, health or a related discipline.
Essential: Experience working within a recovery orientated service framework for mental health and/or suicide prevention.
Essential: Demonstrated knowledge and appreciation of the complex issues associated with those experiencing situational and psychological distress.
Desirable: Demonstrated experience working with people with complex support needs across the phases of service delivery including assessment, recovery-oriented practice, community engagement and evaluation of services delivered.

Robina, QLD

Voluntary, Charity & Social Work




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