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Client Scheduling Officer

Churches of Christ in Queensland - Kenmore, QLD

Administration & Secretarial
Source: uWorkin


Full Job Description
Churches of Christ in Queensland, Home Care

Client Scheduling Officer

Permanent, full-time opportunity

About the role

In this challenging role, you will be working to establish a new team, providing centralised support to our local Home Care sites. Based at our head office location in Kenmore, you will be responsible for scheduling care and contractor services for our clients throughout Queensland, providing remote leave coverage for local Client Scheduling Officers, and providing morning On Call support to our care workers. Providing high level administrative and business support to the team, you will engage in a variety of tasks. These tasks include but are not limited to:

Client scheduling, consistent with client needs and requests, and funding/billing requirement;
Staff scheduling within enterprise agreement and staff contractual conditions;
Triaging enquiries and response to unscheduled changes and service delivery requirements;
Maintenance of client and employee relationships in a call centre environment;
Building relationships and supporting consistency of process across local home care sites.

This role will initially work 8:30am - 4:30pm through On-Boarding, but will change to 6am - 2pm once established to provide On Call support.

About you

You have highly developed skills in administration, time management and attention to detail, in addition to strong communication and interpersonal skills. You are able to multi-task, demonstrate initiative, exercise honesty and discretion and are able to work well under pressure.

You are someone who is able to reflect our organisational values in your daily practice:

You model Unconditional Love in all interactions with clients, team members, and colleagues;
You look to Continual Innovation to improve your own practice, and identify areas for improvement within your area of responsibility;
You support Mutual Trust by communicating respectfully and honestly, and by working within your scope of practice and consistent with policies and procedures;
You apply Wise Stewardship, by employing time management and self-care strategies to ensure you work efficiently and sustainably.

Your experience and qualifications for the role should also include:

A minimum Certificate IV in Business Administration or equivalent;
Solid experience in computer systems and the Microsoft Office suite in particular excel and outlook;
Experience in applying localised work practices to client scheduling;
Solid experience in an administration/business support role in the community services environment (or similar);
Experience in rostering and knowledge of Procura will be highly regarded;
National Police Check, or the ability to acquire.

Please note, all employees working within our residential and community aged care will need to be immunised for Influenza from 01/05/2020. If you have already received your flu vaccination, we ask that you provide proof as part of the recruitment process.

Who we are

We offer over 200 services in more than 100 communities, positively impacting around 45,000 lives each year. Our care services range from children, youth and family services, early intervention and protection, affordable housing, and seniors and support living, making us one of Australia's largest, most diverse not-for-profit organisations.

The Home Care team provide services to clients wishing to live independently. This care is provided in clients' homes and the communities in which they live. This comprehensive range of support enables clients to maintain their home comforts, health and vitality, and social connections.

Imagine working for us

Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choice and opportunities to grow your career. You'll also find we offer a family friendly work culture.

Our Kenmore office has ample parking as well as an onsite café.

Remuneration packages come complete with salary-packaging benefits that can increase your take-home pay along with a generous five weeks of annual leave and the ability to purchase more (for eligible employees). To ensure your career can grow, we are constantly exploring innovative training and development programs. Most importantly, you will help us to positively impact the lives of thousands of vulnerable Australians. Just imagine that.

To apply

If this sounds like the position for you please apply below with a cover letter and resume or direct on our careers site at www.imagineyourcareer.com.au. For further information, please contact James Hultgren on 0448 817 410.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications close: 7/5/2021