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Current Vacancy - Hospitality Team Leader - Jarrah Cafe

SwanCare - Adelaide, SA

Hospitality, Travel & Tourism
Source: uWorkin


"I love the interaction with the residents and I love the crew that I've got. I come to work and i'm instantly lifted."

Vivien Froggatt, Hospitality Team Leader, SwanCare Waminda

  • Food and service really matter here. Use your skills and positivity to help improve the lives of older people
  • Join a team where you belong. Be supported, valued and recognised for your efforts
  • Get a better deal. We offer a range of industry - leading benefits, including salary sacrifice, leave and varied rosters

SwanCare is growing and with the opening of our new F&B venue we are offering a chance to work in a unique environment. We are currently seeking an enthusiastic Hospitality Team Leader with genuine authentic customer service skills to join the team at SwanCare.

The Hospitality Team Leader will work with the Commercial Hospitality Supervisor and the Manager Operations – Corporate Hospitality to ensure that the Café functions and operates efficiently and effectively. At the heart of this role you will deliver exceptional customer service, amazing coffees & delicious food and create memorable dining experiences. Your key responsibilities will include but are not limited to:

  • Daily oversight and delivery of the café’s F&B services which includes basic food preparation, barista tasks, meal delivery, and POS operations.
  • Provide a conduit for resident and customer feedback, requests, or complaints about Hospitality, or any other service as highlighted by the resident or customer.
  • Coach, lead, inspire and empower Senior Food Service Attendants and Food Service Attendants to attain outstanding service standards for residents and customers.
  • Maintains correct storage, dating & stock control of beverages, crockery, cutlery, glassware, and consumables in the café.
  • Ensures food/meals and equipment temperatures are measured and recorded in accordance with food safety regulations and procedures.
  • Observes high standards of personal and operational hygiene.
  • Assists in general cleaning of café, equipment, and fittings in accordance with Cleaning Schedules & and Food Safety Program procedures.

To find out more about the role of a Hospitality Team Leader – Jarrah Café at SwanCare, access our Job Description here.

As a leading not for profit aged care provider since 1961, we're proud of our excellent reputation among our residents, their families and our staff. When you work for us, you improve lives for a living. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. We will recognise you for your dedication and achievements, and support you with regular training and development so you can be the best you can be. Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find.

Finally, with a range of industry-leading benefits on offer, you'll find there are real advantages to working with us. Find out more about the SwanCare difference.

To thrive at SwanCare, you'll have a great attitude, excellent interpersonal and communication skills, and a strong work ethic. You'll see you role as 'more than just a job', and will enjoy interacting positively and professionally with our residents, their families and our staff.

You'll also have:

  • 2+ years’ experience in a similar restaurant/café environment.
  • Working knowledge of Food Safety (HACCP) guidelines and regulations in relation to food preparation and quality food and beverage service practices.
  • Sound level of computer literacy.
  • Advanced written and interpersonal communication skills.
  • Demonstrated competence in time management and organisational skills.
  • Demonstrated commitment to teamwork.
  • Demonstrated commitment to exceeding customer satisfaction.
  • Ability to perform under pressure.
  • Working knowledge of safe work practices & OSH regulations.
  • Flexibility with working hours including weekends and evenings.
  • Working rights within Australia
  • National Police Clearance less than 6 months old
  • Current 2021 Influenza Immunisation

You'll also be enthusiastic about developing yourself and adapting your approach to deliver the best outcomes for our residents.

  1. Please apply by answering all of the questions
  2. Upload your Resume, Police Clearance, Certificates and any other relevant documents
  3. Submit your application

Please note that pre-employment checks may include but may not be limited to: reference checks, criminal record check (police clearance), medical assessment at your own cost, evidence of your right to work within Australia, evidence of qualifications and literacy assessment.

Once the decision has been made, the successful applicant will be offered the position by a member of the People and Culture team. All applicants will be notified of the outcome of their application via email.