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Case Manager - Home Care Package Program (Client Advisor)

Benetas - Hawthorn, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Case Manager - Home Care Package Program (Client Advisor)

Permanent, part-time | Bendigo OR Gisborne based | Leading not-for-profit

  • Work for a Leading Not-for-Profit Organisation
  • Great Working Environment and Salary Sacrifice Benefits
  • Passionate about client experience outcomes
  • Permanent part time role, based in Bendigo OR Gisborne

We have an exciting opportunity for a professional and proactive Client Advisor. The successful candidate will support case management of our clients. Reporting to the Regional Operations Team Leader, this role will manage Home Care Package recipients and other Benetas clients. Your focus will be to building an inspiring culture within the team and developing a positive client experience in collaboration with the Workforce Coordinator.

Key Responsibilities:

  • Provide packaged and private clients with appropriate information relating to their needs
  • Undertake client intake and assessments, including planning, monitoring and regular reviews
  • Assist clients in the understanding of their package spend and the choices available to them
  • Practice within applicable legislation while recognising and respecting the client’s right
  • Actively promote and refer clients to Benetas services
  • Implement best practice quality models of assessment, care plan development, implementation and evaluation

To be successful in this position you will have:

  • Tertiary qualifications in a health or social services related discipline or related experience
  • Demonstrable experience in case management of government-funded packages, community resources, and relevant legislation in the provision of aged care services
  • Excellent customer service skills
  • A proven ability to take a holistic approach to client needs and service delivery
  • Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
  • A positive and proactive approach to working collaboratively within a team and the broader community
  • An understanding of the issues experienced by aged care clients and their carers in the home and the differing, social, spiritual and cultural needs of clients
  • The ability to use initiative and work under pressure
  • Competency in Microsoft Word and Excel programs


  • A safe and supportive work environment where people are valued and encouraged to share their ideas
  • A strong learning culture where you are in the driver’s seat of your ongoing professional development
  • Rewarding work that supports our clients to have a positive experience of ageing
  • Competitive Salary (with salary packaging and meal & entertainment benefits)
  • Working in a trusted and values based organisation focused on quality and growth

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 15 years in a row.

How to apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

The successful candidate will be required to undergo pre-employment checks which include national police checks. All Applicants must have valid working rights and be willing to undergo a police check.

All employees working across our residential sites are required to be immunised with the Influenza Vaccination

Hawthorn, VIC

Voluntary, Charity & Social Work


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