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April

Senior Client Care Advisor | Full Time | Bentley

Juniper - Bentley, WA

Voluntary, Charity & Social Work
Source: uWorkin

JOB DESCRIPTION

What's on offer?

  • Full time position based in Bentley with free on site parking
  • Salary packaging up to $15,900 p/a
  • Join a growing organisation committed to quality care

Juniper Community provides community based care programs that assist our aged clients to continue to live independently in their own homes. Renowned for our commitment to the delivery of person centred care and best practice in relation to the provision of quality care, you will be working in a supportive environment that encourages initiative and leadership.

The Senior Client Care Advisor is responsible for the management and delivery of CHSP, HACC and HCP within a Consumer Directed Care framework. This role exists to help ensure these services are person centered, responsive and support clients to live as well and independently as is possible in their own home and community. To help achieve this purpose, the Senior Client Care Advisor will provide effective support and leadership to the team of 11 Client Care Advisors (CCA’s).

On offer for the successful candidate is a full time position working 75 hours per fortnight.

Key Responsibilities:

  • Support the team of CCA’s to manage CHSP, HACC and HCP programs to ensure appropriate services are delivered that meet client needs.
  • Develop a solution-focussed and continuous improvement culture and support CCA’s in the resolution of client care issues and problems.
  • Staff leadership and development including training, performance monitoring and conducting performance appraisals.
  • Build strong relationships with referral sources and the wider multi-disciplinary team to facilitate the ongoing growth of Juniper and delivery of quality services to clients.
  • Identify and resolve operational issues as they arise.
  • Ensure compliance with Occupational, Safety and Health requirements including appropriate Injury Risk Management.

Demonstrated Skills, Knowledge and Experience required:

  • Tertiary qualifications in human services or equivalent experience in Community aged care (essential).
  • Cert IV qualifications in Frontline Management, Community Services or Aged Care (essential).
  • Coordination / case management of a community based care program preferably aged care.
  • Staff leadership experience including team coordination, training and performance management.
  • Experience in managing budgets and interpreting financial information.
  • High-level of computer literacy and knowledge of Procura is highly desirable.
  • Warm and engaging demeanour with excellent written and verbal communication skills.
  • A customer focussed attitude and the ability to build trusting and respectful relationships.
  • A current and valid WA Driver's Licence.

Juniper is a leading provider of care, accommodation and support services for older Western Australians. We are a values driven, community benefit organisation that excels in social enterprise for the benefit of all people. Our response to increasing need encompasses a strong presence throughout metropolitan Perth and in the Kimberley, Mid-West, Wheatbelt, South West and Great Southern regions, giving us one of the largest care footprints in Australia. We believe in celebrating life, and strive to add value to the communities in which we operate, where our staff and volunteers work to deliver our Vision and Mission.

People of all ages are encouraged to apply. Juniper may commence the recruitment process prior to the advertised closing date.

Bentley, WA

Voluntary, Charity & Social Work




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