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Triage Team Leader (Vpsg5)

Department of Health - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 9 May 2021

Role: Triage Team Leader (until 31 Decemeber 2021)

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary:

  • The Victorian Government introduced a mandatory quarantine (detention) approach from 27 March 2020, consistent with the Commonwealth Government, which required that all people arriving from overseas into Victoria on or after midnight on 28 March 2020, would be detained in hotel quarantine for a period of 14 days. Subsequent directions were issued on 13 April 2020 and 11 May 2020. 
  • The role of the Covid-19 Determinations unit is to process applications from international arrivals seeking exemption from mandatory 14-day hotel quarantine.


  • Oversee the day to day work of the Determinations Triage team by providing direction and guidance to a team of Triage Officers
  • Assess and review queries received through the COVID Quarantine email inbox and other sources.
  • Providing advice and guidance on formal correspondence related to Minister's office.
  • Provide information to a range of stakeholders, including the internal staff, other Victorian Government departments and external stakeholders
  • Interpret policy and other Government directives to advise Triage officers in preparation of responses
  • Review evidence, ensure quality of advice and briefs to support senior executive decision making, ensure quality of outgoing correspondence, escalate issues to Manager as appropriate,
  • Ensure consistency and timeliness of urgent and bulk matters.
  • Manage complex and sensitive liaison with multiple parties and make decisions based on policy frameworks.
  • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
  • Mentoring and coaching a team of Triage Officers to achieve team goals, adhering to their responsibilities.
  • Supporting staff by regular team meetings, ongoing supervision, and staff appraisal
  • Work collaboratively with other Team Leaders to support the shared objectives of the Determinations team and broader Enforcement and Compliance branch.
  • Contribute to the operational efficiency and continuous improvement of the team
  • Other tasks as required on shift
  • Undertake relevant training as required/requested


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Government, Defence & Emergency


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