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Program (Chsp) Assessor

KinCare - Surry Hills, NSW

Voluntary, Charity & Social Work
Source: uWorkin


Job no: 497604
Work type: Full-Time Permanent
Location: NSW - Hills Region
Categories: Case Manager

About the role:

The focus of this role is to ensure the successful onboarding of new CHSP customers, identify their goals, complete in-home assessments, create care plans and ensure the provided services meet customer expectations. You'll also need to identify service upgrade/upsell opportunities with customers and convert those opportunities to increased services.

You will need to also ensure all Home Safety checks are completed and up to date, participate in risk identification, assessment, control and ensure risks are captured. There will be times where you'll need to investigate incidents, note corrective actions, and follow up with all stakeholders.

Your week will be spent mostly out on the road while the rest of your time will be spent liaising closely with our internal teams to ensure the smooth delivery of care services.

This role would require travel all over Sydney but is very flexible and autonomous.

About you:

  • Excellent ability to build rapport with customers and employees
  • Exceptional time management skills
  • High attention to detail and an ability to work under pressure
  • Strong and articulate communication skills
  • Excellent ability to connect with multiple stakeholders and think commercially
  • Previous experience within Aged Care and the Commonwealth Support Program (desirable)
  • Experience using a customer database or online CRM tool
  • A current valid driver's license and reliable vehicle

Why KinCare?

For over 28 years we have been putting our customers at the heart of everything we do and empowering them to live the life they choose to live. It’s really the people at KinCare who make it a great place to work. When you come to work for KinCare, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections.

As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Other KinCare staff added benefits:

  • Kmart Tyre and Autosave 10% off your services
  • Medibank private health insurance - save 8.3%
  • Sydney office - Virgin Active discounted membership

Advertised: 25 Apr 2021 AUS Eastern Standard Time
Applications close: 14 May 2021 AUS Eastern Standard Time

Surry Hills, NSW

Voluntary, Charity & Social Work


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