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Quality Support Officer

Mercy Health - Australia,

Health, Medical & Pharmaceutical
Source: uWorkin



Managing the quality system processes across three residential aged care homes (Mercy Place Mont Clare, Mercy Place Lathlain and Mercy Place Mandurah), you will be a member of the Aged Care Quality Team but will be based in the homes and will work collaboratively with the team within the home to ensure Aged Care Quality Standards and NDIS Practice Standards are met.

  • Located at all three homes, reporting to the National Director Quality and Innovation, Aged Care
  • Responsible for coordinating the quality management activities and systems at the homes, analysing data, identifying improvements and supporting the management of the home to be compliant with the required practices in accordance with Mercy Health Aged Care policies and procedures
  • Ensure quality documentation is maintained to support organisational readiness for external accreditation processes
  • Champion and encourage our people to continuously review and improve work practices


  • Demonstrated skills and experience with quality management systems
  • Strong understanding of compliance and quality improvement
  • Ability to influence and encourage staff to adopt a quality improvement culture while operating in a team environment
  • Possess superior communication skills and the ability to undertake quality audits to identify weaknesses and strengths
  • Dedicated to enriching the lives of our residents and taking reasonable care to protect fellow staff in the workplace


Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

Mercy Health is committed to the safety of all children and vulnerable people across our services. We recognise the importance of listening to the voice of children and vulnerable people and have a zero tolerance of any form of abuse and neglect.


Mercy Health recognises that many people want to work somewhere that is more than ‘just a job.’ With a values based culture, Mercy Health offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

  • Salary packaging benefits
  • Opportunity to purchase additional leave
  • Health and Wellbeing programs
  • Camp Australia School Holiday Program
  • Career progression and development opportunities
  • A range of discounts available across a diverse portfolio of financial, healthcare, travel and other services

We focus on caring for our staff members and those important to them. We support all staff to be their authentic selves at work through Whole Self @ Mercy Health - our network group for LGBTIQ staff and allies.

At Mercy Health we pride ourselves on embracing diversity and foster an inclusive culture where individual differences are respected and celebrated. We encourage applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples.

To be the successful candidate you must meet the position requirements as well as provide a current Police Record Check and Working with Children Check. Mercy Health may conduct additional background checks subject to current legislation.

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.


  • Susan Blackbourn, National Director Quality and Innovation, Aged Care
  • Email: [email protected]
  • Phone: 0428 257 970

To view the position description or submit your application please click the 'Apply Now' button.