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April

Service Delivery Manager - Macarthur Square

Assetlink - Campbelltown, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Manage the cleaning and security functions at the premium Macarthur Square Centre – delight the client and inspire your team


  • Lead the onsite team, deliver exceptional customer service
  • High profile international client; provide innovation and value-add
  • Award winning Facilities Services Management company

About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.


What you will be doing: 

  • Manage the customer service, security and cleaning teams and become a trusted partner and subject matter expert (SME) for the Client
  • Communicate effectively with the client, centre management, customers, tenants and Assetlink team members
  • Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
  • Ensure compliance with contract requirements and collaborate with all stakeholders
  • Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way
  • Identify opportunities to provide innovation and value-add for the client
  • Oversee all financials and control the P&L


To be successful in this role, you will have:

  • Demonstrated team leadership experience, preferably in a large shopping centre environment
  • Previous experience in Facilities Management - especially Security and Cleaning
  • Outstanding problem solving skills and strong attention to detail
  • High level stakeholder engagement and the ability to provide exceptional customer service
  • Demonstrated Client relationship management experience
  • Strong influencing skills and the capacity to deal with issues proactively
  • Excellent communication and presentation skills both written and verbal
  • Strong financial / business acumen and exceptional attention to detail
  • Intermediate Microsoft Office skills – Outlook, Word, Excel

This is an exciting position that represents a unique opportunity to make a difference – establish an environment which fosters high morale, performance, ethical behaviour and the general well-being of the public and our team members.


If you're a highly motivated and enthusiastic Team leader / Service Delivery Manager with a commitment to providing excellent service, please let us have your cover letter and resume by clicking 'Apply' - we would love to hear from you.


We are only able to consider candidates with full permanent Australian work rights. 

 

Assetlink's Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages.

Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.

Campbelltown, NSW

Customer Service & Call Centre




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