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Business Analyst

IPA - Hughesdale, VIC

Source: uWorkin


Our client is a first-class provider of healthcare services to Australians. Working with clients at all stages of life, they provide compassionate care to a wide range of people. The organisation prides itself on superior client service and aims to enrich the lives of all of its stakeholders. Becoming part of their team means that you would have the opportunity to further enhance the high quality of their services through your dedicated approach to your work.
Due to recent and continuing growth, an exciting opportunity has arisen for a highly experienced Business Analyst to work on business process change projects. This role will harness your analytical skills to conduct business process mapping, develop training documentation, communications planning and other project activities.

Your Key Competencies Will Include

Demonstrated previous experience in a Business Analysis role in a related industry, for example in health services, or aged care is desirable;
Highly developed ability to understand and document business processes/mapping, work instructions, training documentation, and scripts
Experience working in business improvement projects involving organisational change
Highly proficient in Excel, PowerPoint and Visio

Some of the outcomes and activities associated with this role include:

Training documentation: Review and develop a comprehensive training manual, including scripts to standardise the new processes
Communication plan: Develop the plan for the Implementation stage
Business process mapping for call routing, Interactive voice recording (IVR), and the centralised business process
Transition of respite bookings: assist with the transition from a manual process to a new database, including data cleansing

To Be Considered For This Role You Must Have

Demonstrated experience as a Business Analyst ideally in a health services organisation
Availability to commence as soon as possible
Ability to work in Hughesdale

This is a 3 month temporary assignment to start ASAP with the potential to extend. The role will be based in Hughesdale and you will be required to work in a fulltime capacity. Interested parties are encouraged to apply by submitting your cover letter and resume. For further information please contact Anna Houghton on 0413 085 045