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Patient Services Assistant (Ward Support)

Monash Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


About Monash Health

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities

About The Role

The position works within the established procedures of patient wards and associated departments with support within the provision of ward based patient care. The position is responsible for the provision of patient transfer between wards, mortuary transfers, and patient lifting & turning in bed areas, under the direct Supervision of Nursing, and also performs Patient Services Assistant (PSA) tasks to support Nursing on the wards. The role will provide a high quality, customer focused service to internal and external customers. Efficient communication and timely responses to requests for service are paramount for this position in achieving sustainable service delivery

About the Role

Sunday to Thursday : 23:00 to 07:00 ( Night shift)

Hours per fortnight:80 Hours ( on going)

 Responsibilities will also include:

  • Respond to paged service requests

  • Ward Patient Lifting & Turning, including bariatric patients under the direct supervision of Nursing employees

  • Patient Transfers as delegated by Nursing.

  • Mortuary Transfers

  • Use of Lifting Machines and Slings, following agreed manual handling processes.

  • Patient transfers with use of equipment; bed movers and wheelchairs

  • Messages to support the provision of patient care

  • To be conscious and aware to minimise amounts of waste

  • Exercise initiative for efficient use of resources

    All other Ward Support/ PSA duties, as directed by the General Services Team Leader/Supervisor/Managers and Nursing employees

    About You

    We are looking for people who have a high standard of customer service, along with great communication skills to provide a personable approach to our patients and visitors at Monash Health. We will need you to have:

  • Certificate III Health Services Assistant

  •  competent level of verbal & written communication skills

  • Ability to work with a cohesive team or individually to complete daily tasks

  • Basic to intermediate computer skills

  • Ability to undertake physical work including lifting, carrying and manual handling

  • A high standard of demonstrated experience in customer service from a health care or hospitality environment (desirable)

  • Current Victorian Drivers Licence (desirable)

How to Apply

If you would be interested to learn more about this role and join our Patient Support team, click on 'Apply' to be taken to the online application process!

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:
• reference checks;
• a clear Police Check conducted within the last three months;
• a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
• proof of immunisation.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Please note, applications will be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Existing Monash Health employees should apply using their Monash Health employee account.

Melbourne, VIC

Health, Medical & Pharmaceutical


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