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Rostering Clerk (Age Care)


Any Industry
Source: uWorkin


Our client, a quality aged care and retirement service organisation is looking for a Rostering Clerk

Techforce Personnel Pty Ltd is a National recruitment agency and project management firm specialising in recruitment across all professional services industries.

We are looking for a suitable Rostering Clerk to provide rostering support to the Home Care team.

This role is hands-on and you will be required to work with internal & external stakeholders to manage rosters, communicate information to clients and staff and finding solutions while working in a busy team environment

We are seeking a customer focused individual with strong attention to detail and high level organisational and administrative skills.

Responsibilities include:
- Rostering services to internal stakeholders based on their requests
- Maintain data bases and update customer and staff records
- Book Agencies
- Communicate and negotiate with staff and internal stakeholders regarding service/shift times to ensure adherence to schedule
- Identify and deliver the right solutions based on the organisation Support/Agency matrix
- Manage Community out of hours on call requests as per work instruction logging handover/feedback in systems as instructed
- Maintain accuracy of all customer information and service data.
- Supports change management activities

Skills required:

- Strong Communication skills
- Strong customer service skills and ability to work closely with clients and colleagues
- Sound interpersonal skills and the ability to express ideas clearly and concisely.
- Strong organisational and time management skills.
- Demonstrated initiative and ability to work with minimal supervision, whilst taking ownership of own workload to meet deadlines.
- Proficient computer and keyboard skills and the ability to use Microsoft Office (Word, Excel, PowerPoint, Outlook and in-house databases)
- Experience with CIM Software would be an advantage but not essential
- A basic knowledge of the requirements of the Aged Care Standards as are applicable to the role.

If your experience matches the above criteria, please apply. Please note only shortlisted applicants for the role will be contacted.